Job Description
Job Description
At Diventures we are in the relationship business. Our Travel Coordinators build positive experiences and lasting relationships with our customers through high-touch communication and personal customer service. We plan, sell, and deliver amazing travel packages to beautiful, exotic, adventurous, relaxing, and luxury dive destinations all over the world... and we have fun doing it!
Our Travel Team serves as expert resources for divers (and their non-diving friends/spouses) looking for their next great trip. We provide group travel services for our 20 dive stores and their customers, plus we offer private travel services for those looking for custom itineraries. We also offer wholesale travel services to other dive shops who choose to outsource their travel programs.
Our Travel Coordinators support the development of unique group and private travel packages: researching destinations, engaging with our partners, creating itineraries, and developing trip guidelines. Candidates should have experience putting together trips and managing customer details (16-28 travelers on average) throughout booking and delivery.
As the primary contact for our travelers, our Travel Coordinators deliver concierge-level customer service via phone, email and in person. They understand the urgency of customer needs and act accordingly. Diventures Travel Coordinators manage all traveler details – from airfare and accommodations to dive plans and land excursions. We're looking for someone with strong attention to detail and organization skills who is focused on getting the details right, so our travelers have a positive experience.
Reporting to the Operating Partner–Travel, the Travel Coordinator will also work closely with our local store teams, including Trip Leaders and Customer Experience Specialists who help sell trip spots. Our Travel Team manages nearly 200 trips per year – join the team and help us expand beyond that!
Responsibilities include:
- Provide concierge level customer service to all travelers
- Compile and enter travel details and traveler information
- Understand complicated logistical information
- Research and compile travel packages to unique and fun destinations
- Help make the Diventures Travel Program run efficiently and effectively
Key Attributes of the successful Diventures Travel Coordinator
- Meticulous with a high attention to detail
- Obsessed with the customer experience
- Effective time manager
- Great written, verbal and phone communication skills
- Ambitious
- High level of confidence
- Collaborative
- Dependable
- Problem-solver
- Patient
- Hard working
- Self-motivated
- Sense of urgency and sensitivity to customers' time and need
Required Competencies:
- 2-3 years of experience as a Travel Coordinator, executive assistant or similar concierge customer service role
- Significant, relevant experience communicating with customers: in person, over the phone, and in writing
- Command of Microsoft Office suite products (Outlook, Word, Excel, PowerPoint)
- Booking airfare in Sabre or similar GDS experience preferred
- Significant relevant work experience, in a high-volume, on-demand customer service setting
- Demonstrable problem-solving acumen and ability to resolve travel-related issues in timely & effective manner
- Strong preference will be given to those with travel industry and/or scuba industry knowledge and experience