Job Description
Job Description
Are you passionate about helping others and making a meaningful impact in your community? At George Washington / Mt. Lebanon Cemeteries, we provide families with guidance and support during life’s most important moments. If you’re looking for a fulfilling career where your work truly matters, we invite you to join our team as a Field Operations Support Assistant!
Why Join Us?
- Stability & Growth – Work with Service Corporation International (SCI), the nation's largest provider of funeral, cremation, and cemetery services
- Comprehensive Benefits – Medical, dental, vision, 401(k) with company match, and tuition assistance
- Training & Career Development – Ongoing education, mentorship, and advancement opportunities
- Recognized Workplace – Certified as a Great Place to Work since 2017
What You'll Do
You will provide administrative and clerical support to our cemeteries. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations.
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Prepares death certificates, prayer cards and related documents
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Completes required permits and or certificates
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Prepares and processes Veteran’s Paperwork
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Prepares marker monument placement paperwork
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Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules
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Prepares and distributes daily schedules, reports, and documents
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Receives and processes payments and contracts
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Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers
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Orders office supplies
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Oversees the processing of installation orders to grounds and maintenance departments
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Processes accounts payable transactions
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Assists with the preparation of obituaries
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Assists Location Management, Sales, Family Service Counselors and payroll as needed
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Acts as backup to Receptionist
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Greets family members and friends
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Communicates client family’s needs promptly and accurately to the appropriate staff member
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Conveys a sense of concern and empathy with client family members at all times
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Responds to customer inquiries via telephone, internet and in person
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Maintains professional and cooperative relationships with county clerk, medical examiner and physicians
What We're Looking For
Education
- High School or equivalent
Experience
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1 - 2 years of experience in an office clerical or customer service capacity required
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Experience working in a customer-focused and fast-paced professional environment required
Knowledge, Skills & Abilities
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Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience
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MS Office Suite experience preferred
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Basic mathematics skills required
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Good verbal and written communication skills
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Strong organizational skills and detail oriented
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High level of compassion and integrity
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Ability to maintain confidentiality
If you’re seeking a career that offers growth, stability, and the chance to make a real difference, we’d love to hear from you. Apply today with an updated resume!