Clinical Program Manager

Job Description

Job DescriptionSalary: $90,000 Per Year

AGENCY: Homeless Childrens Network

TITLE: Maat Program Manager

SALARY: 90K

SCHEDULE: Full-time position, 40 hours per week

BENEFITS: Health, Dental, and Vision insurance; Commuter stipend

About Homeless Childrens Network (HCN)

Homeless Childrens Network (HCN) is a San Franciscobased nonprofit dedicated to strengthening the wellbeing of children, youth, and families impacted by homelessness, housing instability, poverty, and systemic inequities. For over 35 years, HCN has provided culturally responsive, trauma-informed, community-based mental health and wellness services across the city, with a focus on Black/African American families and communities most disproportionately affected by structural racism. HCNs model is rooted in healing justice, cultural humility, deep community partnerships, and a commitment to increasing access to mental health services for families who are often underserved or overlooked by traditional systems of care. Through individual therapy, family support, workforce development, early childhood consultation, leadership programs, and community wellness initiatives, HCN serves thousands of children and families each year.

Maat Program Overview

The Maat Program is HCNs Afri-centric clinical and community wellness initiative designed to support children, youth, and families in San Francisco with culturally grounded mental health services, case coordination, healing-centered engagement, and community connection. Rooted in the principles of balance, truth, order, reciprocity, and harmony, Maat integrates Black cultural knowledge, trauma-informed care, and community-defined best practices to honor the lived experiences of families impacted by generational trauma, racism, displacement, and poverty.

The program provides clinical servicesincluding therapy, family work, and emotional wellness supportdelivered in community settings, homes, schools, and transitional or permanent supportive housing sites. Maat staff work closely with families to address emotional, behavioral, and relational challenges, while strengthening protective factors, enhancing resilience, and supporting overall wellbeing. With an emphasis on trust, cultural affirmation, and genuine partnership, the Maat Program uplifts families through holistic healing, community connection, and resource access.

About the Position

The Program Manager provides operational, clinical, and people leadership across multiple mental health programs, including a clinical treatment program and a community-based program offering trainings and workshops. This role serves as a key liaison between frontline staff and senior leadership, translating program vision into day-to-day practice while ensuring accountability to contract deliverables, productivity targets, and service quality.

The Program Manager leads through relationship, trust, and clarity, holding compassionate yet direct accountability conversations, supporting clinicians in meeting expectations, and fostering a positive, engaged team culture. This role requires strong organizational skills, emotional intelligence, and the ability to balance operational demands with trauma-informed and clinically grounded leadership.

Key Responsibilities

Program Operations & Contract Management

• • Manage and monitor contract deliverables, productivity expectations, and year-to-date targets across assigned programs
  • Track program performance and identify trends, risks, and opportunities related to billing, utilization, and service delivery
  • Collaborate with the Program Director and executive team to ensure program compliance, sustainability, and alignment with organizational goals

  
  

Staff Management & Accountability

• • Conduct regular 1:1 check-ins with clinicians to review monthly targets, caseload progress, and workflow challenges
  • Facilitate supportive yet accountable conversations with clinicians who are falling behind targets, partnering to identify strategies and solutions
  • Build strong rapport and trust with staff while maintaining clear boundaries and role clarity
  • Manage day-to-day program operations, including workflow coordination and problem-solving

  
  

Team Leadership & Engagement

• • Facilitate monthly team meetings to:
    • Share updates on year-to-date productivity and contract targets
    • Provide program updates and organizational communications
    • Engage staff in identifying and closing perceived gaps in billing or service delivery
  • Foster a collaborative, energetic, and psychologically safe team environment that encourages engagement and shared ownership

  
  

Vision Translation & Strategic Alignment

• • Work closely with the Program Director to understand and operationalize program vision and priorities
  • Communicate program goals and expectations to staff in clear, accessible, and motivating ways
  • Support change management and implementation of new initiatives

  
  

Community-Based Program Oversight

• • Oversee a community mental health program that provides trainings and workshops to external partners and community sites
  • Collaborate with community trainers to support outreach, relationship-building, and coordination with prospective training sites
  • Assist with group scheduling, logistics, and alignment with contract requirements and organizational standards
  • When needed, partner with Program Coordinators to deliver trainings or provide supplemental support to full-time trainers

  
  

Leadership & Clinical Awareness

• • Maintain awareness of clinical dynamics, including power differentials, boundaries, and splitting
  • Model ethical, trauma-informed, and culturally responsive leadership practices
  • Support healthy team functioning and address relational or workflow concerns proactively

  
  
  

Qualifications

Required

• Masters degree in Social Work, Marriage and Family Therapy, Counseling, Psychology, or related field
• Active clinical licensure or advanced associate status toward licensure (per program requirements)
• Prior experience managing clinicians or programs within a mental health or human services setting
• Strong understanding of productivity expectations, billing processes, and contract-driven service delivery
• Demonstrated ability to hold accountability conversations with empathy and clarity

Preferred

• Experience in community-based or publicly funded mental health programs
• Experience overseeing group-based services, trainings, or workshops
• Familiarity with Medi-Cal, grant-funded, or contract-based billing models

Core Competencies & Soft Skills

• Kind, energetic, and engaging leadership style
• Self-starter who takes initiative while remaining collaborative
• Comfortable with structure, boundaries, and accountability
• Emotionally intelligent and attuned to power and clinical dynamics
• Joyful, fun, and values building positive team culture
• Organized, solution-oriented, and adaptable
• Experience with program evaluation, outcomes tracking, and continuous quality improvement.
  

Work Environment & Physical Requirements

• Ability to work in both office and community settings across San Francisco.
• Frequent travel to schools, community sites, family homes, and partner organizations.
  
  
• Occasional evening or weekend hours for community events or family needs.
  
  

Compensation & Benefits

HCN offers a competitive salary and comprehensive benefits package, including medical, dental, vision, retirement contributions, paid time off, holidays, professional development funding, andif applicableclinical supervision.

HCNs Community Culture

Of all the above important qualifications, bring the heartfelt quality of compassion, with exquisite cultural responsiveness as a primary guiding quality, not only of your professional life, but of what you hold dear.

Please bring a strong analysis of how race, ethnicity, culture, language, region, poverty, sexual and gender identity, age, education, opportunities and resources generationally made available or not, and systemic oppressions impact a persons mental health.

Please have stories of your own life and how you have been a mover and shaker to transform these systems.

Please accept that HCN is a vibrant community that has a legacy that is of interest to you, and is also prompted to grow steadily, and with the respect of what has been done well central in the conversation.