Job Description
Job DescriptionWe are looking for a motivated and attentive Human Resources (HR) Assistant to join our team in Saint Paul, Minnesota. This is a long-term contract position, offering both in-office and remote work flexibility. The role provides an excellent opportunity to gain hands-on experience across various HR functions, including benefits administration, employee relations, and organizational support.
Responsibilities:
• Provide administrative support for benefits enrollment, including auditing enrollments and processing changes in employee status.
• Assist retirees with benefit inquiries and ensure accurate communication regarding COBRA plans and other retirement options.
• Organize and manage physical materials such as packets and forms received via mail, ensuring all documents are properly sorted and filed.
• Collaborate with the HR team to ensure smooth daily operations while permanent staff focuses on system learning.
• Handle incoming calls, providing empathetic and attentive customer service to employees and retirees.
• Conduct conflict resolution and assist with employee relations to maintain a positive workplace environment.
• Perform end-to-end system testing to ensure functionality and accuracy in HR processes.
• Act as a backup resource to support various HR tasks as needed.
• Maintain organized records and streamline processes to enhance efficiency.
• Support the onboarding process and address employee inquiries regarding medical plans and HR policies.• Previous experience in customer service, hospitality, or administrative roles.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Excellent interpersonal and communication skills, with a focus on empathy and professionalism.
• Familiarity with HR software systems such as PeopleSoft and proficiency in Microsoft Excel.
• Understanding of COBRA administration and general HR practices.
• Ability to handle sensitive information with discretion and confidentiality.
• Experience in employee relations or conflict resolution is highly desirable.
• Knowledge of medical plans or benefits administration is a plus.