Job Description
Job Description
We are looking for motivated people committed to a rewarding, long term career!
Apply for our HVAC Customer Service Representative!
- Field phone calls from customers needed HVAC services
- Outbound calling to customers with scheduling, appointment remainders, collecting payments
- Make and receive phone calls from technicians to communicate and prioritize work assignments
- Provide logistical support to the field to ensure maximum output per man-hour
- Dispatch appropriate technician to satisfy customer problem based on skill, nature of the problem, location of problem, and location of personnel
- Ensure proper paperwork is received by and from a technician as required, including work orders, tasking, start-up sheets, etc
- Assume receptionist duties, greet public and refer them to appropriate staff members, answer the phone, route calls, and take messages
- Occasionally go off-site to pick up supplies and equipment, and to make the weekly run to FedEx
- Receive deliveries and mail
Education and Experience
- 5+ years experience in HVAC or related trades
- High School graduate.
- Excellent communication skills (reading and writing)
- Proficient in Microsoft programs (Word, Excel, Outlook)
- Should be familiar with disciplines associated with HVAC other trades
Features/Benefits
- Competitive salary
- Regular work hours; M-F
- Paid weekly
- Paid vacation, personal days, and paid holidays
- Medical, vision, and dental insurance
- Retirement planning
- Opportunity for advancement