Job Description
About Us:
American Integrity Insurance (NYSE: AII) is a leading provider of homeowners insurance, proudly serving over 400,000 policyholders across the Southeast. Comprised of more than 300 insurance professionals, most of whom work in our Tampa-area headquarters, and exclusively represented by more than 3,000 independent agents, we offer sound and comprehensive property and dwelling insurance to families throughout Florida, Georgia, and South Carolina. Our organization derives its Strength From IntegrityTM, and we are proud to have been recognized as a Top Place to Work in Tampa by the Tampa Bay Times and a Best Place to Work in Insurance by Business Insurance Magazine for the past twelve years. We have also rated among the Top Workplaces in the USA by USA Today for the past five years.
A Day in the Life:
Who knew Insurance could be this fun? From company picnics to charity events, no one can ever say American Integrity Insurance doesn't understand the importance of having fun, helping others, or giving back. Our company culture is priceless, and it's built around our six core values: Integrity, Commitment, Teamwork, Humility, Passion, and Fun. As a team working to provide home insurance solutions to our policyholders, together we aim to achieve greater heights each day and celebrate each other's accomplishments along the way. It is our mission to continue providing reliable, customer-centric homeowners insurance and paying claims in a timely manner when our customers suffer a loss - and to do so with Integrity.
Learn more about American Integrity Insurance and our job opportunities at https://careers.aii.com.
- Participate in the renewal and new business activities that support underwriting decisions which are consistent with growth, retention and expense management goals.
- Review and critique new and renewal business accounts including inspections, endorsements and cancellations.
- Meet with appropriate internal/external contacts to establish support needs for new and renewal policies, inspections and reports.
- Respond to inquiries and questions from agents, vendors, customers and internal departments.
- Research problems and assists with solutions.
- Provide administrative services as required to support the renewal and new business activities.
- Maintain superior level of customer service.
Education: Bachelor’s Degree in Business, Insurance, Risk Management or other related field preferred.
Experience: Two (2) years of residential property insurance experience, or combination of education and experience.
Licensure: Florida 20-44 license minimum requirement, with a preference towards Florida 2-20 license holders.
Knowledge:
- Demonstrated skills in the use of computer software applications.
- Specific knowledge in a particular line of business and / or additional education may be required by the hiring business unit.
- Familiarity with various types of insurance policies preferred.
Skills:
- Proven ability in customer service required. Strong decision-making skills.
- Ability to communicate interpersonally with individuals and groups via telephone and in writing.
- Ability to communicate effectively with a wide variety of technical / professional / consumer clients.
- Demonstrated ability to work independently and in a team environment.
- Ability to balance timeliness and accuracy.
- Aptitude to provide prompt, correct responses and documentation when requested.
- Ability to share information while determining and maintaining appropriate confidentiality. Innovative in developing new methods or approaches to tasks and / or processes.
- Resourceful in seeking information and gaining input to solve problems.