Job Description
Job Description
Why You’ll Love Working With Us:
- Full Benefits Package – 100% employer-paid Medical, Dental & Vision for full-time employees.
- 401(k) + 4% Employer Match – Invest in your future while building your career.
- 24 Paid Days Off/Year – Because work-life balance matters.
Now Hiring: Customer Service Representative – Atlanta, Georgia
Full-Time | Weekend Availability Required
Are you passionate about helping people during important life moments—moves, transitions, and new beginnings? Do you enjoy problem-solving and delivering service that truly makes a difference? If so, we’d love to hear from you!
We are a growing real estate owner/operator of self-storage facilities dedicated to providing secure, convenient, and customer-friendly storage solutions. Our success is built on exceptional service, operational excellence, and a commitment to making storage simple and stress-free for our customers. From first inquiry to long-term storage needs, our team ensures every customer interaction is handled with care, professionalism, and efficiency.
Reporting to the Director, Sales and Customer Care, the Customer Service Representative plays a vital role as a frontline ambassador for our company. You will manage customer service inquiries, support overflow sales calls, and help customers find the right storage solutions—while upholding the highest service standards.
You will:
- Take ownership of customer inquiries and deliver solutions tailored to customer needs
- Handle inbound customer service calls while maintaining a 95% answer rate
- Monitor support queues and address customer-related issues promptly
- Answer rollover sales calls using provided scripts to ensure a positive experience
- Manage customer credits and assist with claim management
- Identify and report operational issues or gaps in procedures
- Support ad hoc operational projects as assigned by the Call Center Supervisor
- Perform other duties as needed to support the team’s success
You have:
- Bachelor’s degree or equivalent experience (preferred)
- 2+ years of customer service experience (preferred)
- Flexibility to work varied schedules, including weekends
- A genuine passion for delivering exceptional customer service
- Excellent verbal and written communication skills
- A pleasant, professional phone presence
- Strong time management and organizational skills
- Confidence handling customer concerns and resolving conflicts
- Ability to remain calm and effective in a sometimes high-pressure environment
- A collaborative mindset and ability to work well with others
Ready to help customers find space for what matters most?
Apply today and become an essential part of our customer care team!
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