Functional Medicine Medical Assistant
Job Description
Job DescriptionDescription:
Functional Medicine Medical Assistant Responsibilities
* Show interest in and enthusiasm for this unique approach to health & wellness
* Carry out activities that support the provider in ensuring a smooth work-flow
* Be willing to learn the basics of various Functional Medicine specialty labs (i.e. why they are done) and instruct patients on how to complete them
* “Visit Prep” for patients 48 hours in advance of visits. Visit prepping includes the following:
* Check each chart to ensure that visit paperwork was completed at least 48 hours prior to the visit (paperwork includes the New Patient Intake and MSQ forms)
* If forms have not been completed, reach out to the patient via phone call to remind them to please complete these forms as soon as possible
* On the day of the visit, room patients in a timely manner. Rooming includes:
* Obtaining any paperwork that has not already been completed
* Obtaining vital signs per usual protocol
* Communicating to the clinician of any patient concerns or questions that may arise prior to the actual visit
* Following the visit, assist the clinician with the following duties, if applicable:
* Provide the patient with educational handouts and other forms
* Help assist the patient in completing any bloodwork
* If ordered, provide and explain to patients how to complete specialty labs as well as the company’s direct contact with any questions
* Place orders for supplements if recommended and/or assist the patient with purchasing supplements that are stocked in house
* Assist patients in scheduling follow up appointments with the clinician, dietician, or other providers
* In between seeing patients, duties may include:
* Answering patient questions that arise between visits
* This may include consulting with the clinician if a simple or limited question or advising the patient to schedule a visit to address (a clinical decision tree will be provided to the MA to help with this)
* Checking specialty lab portals daily, downloading any new results into the patient’s chart, and notifying the clinician that the result is available
* Forwarding to patients their specialty lab results when available
* Prepping for upcoming visits (i.e. ensuring forms have been completed)
* Queuing supplement and/or medication refills for clinicians
* Checking on supplement or testing kit inventory and communicating with the Inventory Manager when more supplies are needed
* Ability to travel between locations, as needed.
Teamwork and Development
* Demonstrates the ability to be initiative-taking, supportive, and collaborative.
* Share knowledge, promote positivity, and take personal responsibility for your professional development.
* Demonstrates the ability to seek and value open, honest communication and constructive feedback in a timely manner.
* Provide outstanding communication, documentation, education, and care to all patients.
* Demonstrate a natural ability to actively listen, lead with curiosity, and assume the best intentions of others.
* Demonstrate the ability to prioritize and respond quickly to changing & demanding environments.
Requirements:
Functional Medicine aims to determine why and how disease occurs. These visits tend to be longer than other medical visits, which allows time for the provider to assess a patient’s lifestyle, environment, and genetic factors that contribute to disease. As such, the job roles for a Medical Assistant in Functional Medicine are unique in some ways. We are looking for a Medical Assistant who is excited about joining our Functional Medicine clinicians!
Essential Functions and Qualifications
* Punctuality and adherence to schedule is a must.
* Completion of Medical Assistant program from an accredited institute.
* Medical Assistant program diploma.
* Certification is required (CMA) (RMA) (CCMA)
* Knowledge of medical terminology.
* Ability to lift 25 pounds.
* Ability to work at a computer for extended periods of time.
* Ability to work in an upright, standing position for extended periods of time.
* Manual dexterity.
* Work is performed in a medical office setting using standard medical equipment.
* The risk of exposure to blood and body fluids is present.