Job Description
Job Description
Service Manager
Sylvester's Dock & Door • Washington, DC Metro
$90,000 – $125,000 base + company vehicle • Full-time
About Sylvester's Dock & Door
Sylvester's is a locally owned, full-service commercial door and dock equipment contractor delivering quality, customized solutions to commercial customers. We install, service, and repair overhead sectional, high-speed, rolling steel, and special-application doors, along with a full line of loading dock equipment — partnering with top manufacturers like Rytec, Cookson, LiftMaster, Jamison, and TKO. We take a consultative approach and stand behind a team dedicated to getting the job done right the first time.
We're growing, and we're looking for a Service Manager in the Washington, DC metro area who shares our commitment to craftsmanship, reliability, and doing right by both our customers and our team.
The Opportunity
This is a hands-on leadership role sitting between our field technicians and our sales and customer relationships. You'll keep the service department running smoothly — coordinating jobs, supporting the team, and making sure customers are taken care of from first call to final invoice.
You'll work closely with our technicians, our sales team, and ownership to drive quality, efficiency, and growth. If you lead by example, treat your team like family, and know how to get things done, we want to talk.
Compensation & Benefits
• $90,000 – $125,000 base salary, commensurate with experience
• Company vehicle
• Medical, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid holidays and PTO
• A leadership role with real impact and room to grow with a company
What You'll Do
• Oversee daily service department operations, including scheduling, dispatching, and job coordination
• Support the sales team in quoting, planning, and executing commercial door and dock equipment service and installation work
• Order materials and manage parts inventory to keep jobs on track
• Mentor and support field technicians, fostering a culture of accountability, safety, and quality
• Serve as an escalation point for customer issues — resolving problems quickly and professionally
• Track job progress, identify bottlenecks, and drive continuous improvement
• Collaborate with ownership on department performance, reporting, and growth initiatives
• Help recruit, onboard, and develop team members as the company scales
What We're Looking For
• 5+ years of experience in service, construction, trades, or a related industry
• A natural leader — someone people want to follow, not just someone with a title
• Strong communicator who can work across technicians, customers, and ownership with equal ease
• Highly organized, with the ability to juggle multiple jobs and priorities without dropping the ball
• Quick learner who can ramp up fast and adapt as the business evolves
• Comfortable with materials ordering, job coordination, and service execution
• A family-first leadership philosophy — you treat your team with respect and lead with integrity
Nice to have (but not required):
• Background in the commercial door, dock equipment, or access control industry
• Prior experience in a GM or department head role
What We Offer
• Competitive salary with a company vehicle
• Medical, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid holidays and PTO
• A team that works hard, supports each other, and doesn't take itself too seriously