Job Description
Job Description
Customer Service Representative I
Responsibilities:
- Responds to telephone inquiries using standard scripts and procedures.
- Defines or resolves inquiries received either through written or telephone correspondence.
- Gathers information, researches/resolves inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Performs customer needs analysis and informs customers of services and resources available to them.
- Maintains adherence (attendance, punctuality, use of AUX time).
- All other duties as assigned
- Must have experience working in a call center.
Education/Skills/Experience Requirements:
- High School diploma or GED.
- Excellent communication skills.
- Candidates must go through the interview process with the client.
Customer Service Representative I *Bilingual
Responsibilities:
- Responds to telephone inquiries using standard scripts and procedures.
- Defines or resolves inquiries received either through written or telephone correspondence.
- Gathers information, researches/resolves inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Performs customer needs analysis and informs customers of services and resources available to them.
- Maintains adherence (attendance, punctuality, use of AUX time).
- All other duties as assigned
- Must have experience working in a call center.
Education/Skills/Experience Requirements:
- High School diploma or GED.
- Excellent communication skills.
- Language: Spanish
Training Schedule: Monday through Friday 9 am to 5 pm for 2 weeks
After Training Schedule: Must be able to work between the hours of Monday through Friday 7 am to 5:30 pm and Saturday, Sunday, and holiday from 8:30 am to 5:00 pm (40-hour work week); fluctuating schedule.
Work Schedule: Will be discussed during interview
Company DescriptionESP Enterprises, Inc. has over 20 years of concentrated experience in the installation, system upgrade, maintenance, and staffing for public transit projects. ESP’s work with industry leading vendors has enabled us to acquire in-depth knowledge and distinctive experience. With an approach of being the project solution for our customers, ESP has distinguished itself as the go to source for the transit industry in the United States.
ESP Culture Statement
Your ability to work with in our culture is critical for your success.
If you can commit to and live with the following principles, you’re the type of person that will be successful and help our company thrive. If you feel this level of engagement is not right for you or you’re not willing to participate with us at this level, then we’re not a good fit for you.
Our expectation is that you’ll take the steps necessary to do what you say you’re going to do and be accountable for your actions. In other words, “live above the line.”
We know not everyone is ready for this level of performance and we appreciate the honesty for anyone that decides this is not right for them.
On the other hand, you would make an ideal candidate to join our company if you’re willing to follow the “above the line” principles.
Accountability: See it, own it, solve it, do it. Become part of the solution. Respect others and their feelings. Act now.
Ask the question “what else can I do?”
Asked the question “what coaching do you have for me?”
What can I do better?
Personal ownership and pride
Reject average
Show others that you care
Hold each other accountable
Steve Phelan
President, ESP Enterprises, Inc.
Company Description
ESP Enterprises, Inc. has over 20 years of concentrated experience in the installation, system upgrade, maintenance, and staffing for public transit projects. ESP’s work with industry leading vendors has enabled us to acquire in-depth knowledge and distinctive experience. With an approach of being the project solution for our customers, ESP has distinguished itself as the go to source for the transit industry in the United States.\r\n\r\nESP Culture Statement \r\n\r\nYour ability to work with in our culture is critical for your success. \r\n\r\nIf you can commit to and live with the following principles, you’re the type of person that will be successful and help our company thrive. If you feel this level of engagement is not right for you or you’re not willing to participate with us at this level, then we’re not a good fit for you. \r\n\r\nOur expectation is that you’ll take the steps necessary to do what you say you’re going to do and be accountable for your actions. In other words, “live above the line.” \r\n\r\nWe know not everyone is ready for this level of performance and we appreciate the honesty for anyone that decides this is not right for them. \r\n\r\nOn the other hand, you would make an ideal candidate to join our company if you’re willing to follow the “above the line” principles. \r\n\r\nAccountability: See it, own it, solve it, do it. Become part of the solution. Respect others and their feelings. Act now. \r\nAsk the question “what else can I do?”\r\nAsked the question “what coaching do you have for me?”\r\nWhat can I do better?\r\nPersonal ownership and pride\r\nReject average\r\nShow others that you care\r\nHold each other accountable \r\n\r\nSteve Phelan\r\nPresident, ESP Enterprises, Inc.