Job Description
Job Description
June's is seeking a coffee professional as a barista shift lead. This individual will facilitate daily service and lead our talented team of baristas. This person has experience with a La Marzocco commercial espresso machine or similar.
THE WHAT// Responsibilities include:
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Customer care - greeting + engaging with customers, placing food + drink orders, assisting with customer service requests and answering questions.
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Barista duties - preparing drinks from our espresso bar plus coffee, juices and alcoholic beverages.
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Cashier duties - placing orders via Square, managing an accurate cash box, issuing gift cards, overseeing merchandise area.
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Managing FOH staff including delegating tasks, running time (breaks + early dismissals), empowering shift leads, giving feedback, facilitating training with shift leads + hiring.
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Handling customer requests/complaints (escalating to owners as necessary)
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Cash management + Overseeing inventory of FOH goods (paper, coffee, tea, ready to drink options, alcohol)
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Creating, delegating + executing service checklists
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Assisting with facilitation of onsite events: partnering with Chef/Manager + Owners to ensure onsite events are successful + well-managed
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THE WHO + HOW// The ideal candidate:
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Must have daytime + weekend availability
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Facilitates service in an intuitive, calm + communicative way. Stays cool under pressure + can effectively lead their team through ambiguous + stressful situations.
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Upbeat, kind + personable: We pride ourselves on excellent customer service and setting a good vibe for our guests + teammates. We empower + uplift each other and our community. We expect this person to model positive, respectful, inclusive hospitality + leadership behaviors that enable the June’s vibe.
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Highly communicative: you’ll serve as a conduit of information between Executive Chef, Manager, FOH staff + customers.
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Collaborative + open to feedback (giving + receiving): delivering regular feedback to FOH staff (positive + constructive), requesting feedback and regularly checking in with your team + peers, facilitating semi-annual performance reviews and being open to collaborating across the house + with owners.
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Accountable for your behaviors, responsibility areas and staff.
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We believe in taking care of each other and our community, and the ideal candidate will strike the balance between holding their team accountable + caring for people all while delivering excellent customer service and enabling business success.
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Experience/Knowledge:
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4+ years of experience in food and beverage management, preferably in high-volume cafe or coffee shop environments.
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Must be an experienced barista.
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Compliant with all required health department and safety certifications, including currently valid Food Handler or Manager (CFM) certification + Alcohol Handler certification (IL BASSET).
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Experience using Square POS is a bonus!
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This position requires proficiency in daily restaurant operations including: staff training and performance standards, consistent menu execution, efficient use of products and resources, maintaining clean and safe work and public spaces, and other responsibilities as assigned.
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Free continuing education available with our partners at Blueprint Coffee