Records Quality Specialist

Job Description

Job Description

Our associates celebrate lives. We celebrate our associates.

Audits and reviews records for consistency, accuracy and clarity. Applies proven problem-solving skills to reconcile discrepancies between multiple record sources. Discerns when immediate feedback is necessary in order to avoid costly mistakes. Creates reports for upper management to monitor trends and identify gaps in processes vs. execution. Assists with project closeout tasks as needed. Performs high-quality, heavily detailed work with accuracy and efficiency on a daily basis. Maintains professionalism when interacting with team, location staff and other organizational groups.

JOB RESPONSIBILITIES

Audit/Quality Assurance Support

• Audit folders reconciled by team members to confirm that all pertinent information has been reviewed and updated accurately in spreadsheets
• Review spreadsheets for typographical, formatting or procedural errors
• Audit scanned documents in electronic system against requirements
• Track property inventory changes and update reports accordingly
• Ensure document processes have been completed accurately
• Assist with training/onboarding of new team members to ensure consistent work practices
• Provide status reports to Project Manager to summarize audit findings
• Contribute to weekly meetings by updating and addressing quality metrics
• Prepare spreadsheets for processing, removing unnecessary information and formatting styles

• Identify opportunities to streamline tasks associated with daily work functions

Project Support

• Review multiple data fields including name, address, date and other critical information for completeness and accuracy
• Utilize superior attention to detail to identify variances in location records including ownership, dates and transfers
• Assist with property verification walks with location maintenance representative
• Work with the other departments to ensure database updates are correct and correctly linked system
• Assists in creating and implementing improvement solutions to existing processes as well as corporate driven policies and procedures related to field operations
• Works with group leadership to complete high priority projects and interacts with other corporate departments to manage data flow and deadlines

Support Operations Management

• Backfill for Senior Records Information Specialist when necessary
• Assists Project Manager with analyses and spreadsheet (Excel) preparation
• Assists in defining, measuring and tracking key performance indicators to drive and support the records team

EDUCATION/EXPERIENCE/MINIMUM Requirements

Education:

• High school diploma or equivalent; Bachelor’s degree in Business, Accounting or Finance or relevant field of study preferred

Experience:

• A minimum of 4 years applicable work experience in area requiring strong attention to detail (e.g., experience auditing contracts and financial records), metric reporting and data analysis
• Lean/6-sigma experience a plus

Knowledge, Skills & Abilities:

Required:

• Strong problem solving abilities
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook
• Highly detail-oriented with a careful eye for quality control and presentation of work
• Ability to travel 50%
• Intermediate Excel skills (complex formulas, pivot-tables, v-lookups and other intermediate functions)
• Self-motivated and driven to produce results within tight deadlines and with maximum quality within allowed time constraints
• Advanced verbal and written communication skills, including the ability to create presentations and speak in front of groups
• Knowledge of Funeral and/or Cemetery field operations preferred

Work CONDITIONS

Work Environment

When considering the work environment associated with this job, the following factors will apply:

• Shared workspaces in close proximity to coworkers
• Professional dress is required

Work Postures

When considering the work postures associated with this job, the following factors may apply:

• Frequent, continuous periods of time standing, up to 6 hours per day
• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

When considering the physical demands associated with this job, the following factors may apply:

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Ability to ascend/descend step-ladders to retrieve files from ground floor and top shelves of vaults, often in tight spaces
• Ability to move bankers boxes of files (~50lbs)
• Keen vision (with or without corrective lenses) required to read historical documents/images (paper & electronic) and obtain key pieces of information, transcribing them accurately into electronic spreadsheet

Work Hours

When considering the work hours associated with this job, the following factors may apply:

• Working beyond “standard” hours as the need arises

Postal Code: 30349

Category (Portal Searching): Administration and Clerical

Job Location: US-GA - College ParkCompany DescriptionLife’s not about a job, it’s about purpose.

Do you love sales? Are you passionate about serving your community? Do you want to make a difference with your work?

We’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company!

Our Sales Professionals enjoy:
•\tUnlimited Income Potential - with a competitive commissioned incentive package
•\tStability – a recession-resistant, human centered business
•\tBrand recognition – Our Dignity Memorial® is the North America’s largest provider of funeral, cremation and cemetery services.
•\tCompany-Provided Leads - we use the world’s #1 lead-management system and other best-in-
class technology platforms
•\tOngoing training
•\tAdvancement opportunities
We think our CEO, Tom Ryan, says it best:
“At SCI, we believe we are Better Together. When each of us brings our best self to work, we can provide the Service Excellence our families deserve. This is why we provide you and your loved ones with benefits and resources to help you become your best.”
BETTER HEALTH:
Wellbeing is important to us, and to ensure our associates have access to the best care, we offer medical, prescription drug, mental health, dental and vision insurance plans for our associates to select from. Our wellness program offers benefit credits and includes a company contribution toward Health Reimbursement Accounts (HRA). Our Employee Assistance Program (EAP) offers immediate, confidential help to our associates and their dependents as well as eight free counseling sessions per incident.
BETTER WEALTH:
We are committed to providing the means and resources for our associates to manage their current and future financial needs. We offer a 401(k) plan with a competitive company match, financial education tools and flexible spending accounts for healthcare, dependent care and commuter expenses.
BETTER SELF:
We encourage associates to take time off through vacation, holiday, sick time, maternity leave and baby bonding (maternity & paternity) plans. Career development is an important focus, supported by tuition reimbursement, professional training and discounted university rates. Through the Sam Lucas Scholarship Foundation, we provide educational grants to associates, their spouses and children. What is important to our associates outside of work is important to us too. We offer additional benefits including adoption assistance and pet insurance, among many other insurance and benefit options.
BETTER COMMUNITY:
Our Associate Resource Communities (ARCs) are associate-led, self-directed groups of Company colleagues who share similar interests and backgrounds. ARCs offer opportunities to connect with colleagues, promote diversity, share ideas, enhance our business and help improve the communities in which we live and work. As part of our mission to promote excellence in funeral service, our mortuary science scholarship program awards over $96,000 annually to 25 deserving students. (Associates are eligible to participate.) In exchange for a contribution to a charity of their choice, our associates can earn an additional day off per year.
Compensation: $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)
Note: Eligibility requirements apply.
SCI is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.
For any difficulties with the application process, please reach out to SCI.jobs@sci-us.com.

Company Description

Life’s not about a job, it’s about purpose.\n\nDo you love sales? Are you passionate about serving your community? Do you want to make a difference with your work?\n\nWe’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company!\n\nOur Sales Professionals enjoy:\n•\tUnlimited Income Potential - with a competitive commissioned incentive package\n•\tStability – a recession-resistant, human centered business\n•\tBrand recognition – Our Dignity Memorial® is the North America’s largest provider of funeral, cremation and cemetery services.\n•\tCompany-Provided Leads - we use the world’s #1 lead-management system and other best-in-\nclass technology platforms\n•\tOngoing training\n•\tAdvancement opportunities\nWe think our CEO, Tom Ryan, says it best:\n“At SCI, we believe we are Better Together. When each of us brings our best self to work, we can provide the Service Excellence our families deserve. This is why we provide you and your loved ones with benefits and resources to help you become your best.” \nBETTER HEALTH:\nWellbeing is important to us, and to ensure our associates have access to the best care, we offer medical, prescription drug, mental health, dental and vision insurance plans for our associates to select from. Our wellness program offers benefit credits and includes a company contribution toward Health Reimbursement Accounts (HRA). Our Employee Assistance Program (EAP) offers immediate, confidential help to our associates and their dependents as well as eight free counseling sessions per incident.\nBETTER WEALTH:\nWe are committed to providing the means and resources for our associates to manage their current and future financial needs. We offer a 401(k) plan with a competitive company match, financial education tools and flexible spending accounts for healthcare, dependent care and commuter expenses.\nBETTER SELF:\nWe encourage associates to take time off through vacation, holiday, sick time, maternity leave and baby bonding (maternity & paternity) plans. Career development is an important focus, supported by tuition reimbursement, professional training and discounted university rates. Through the Sam Lucas Scholarship Foundation, we provide educational grants to associates, their spouses and children. What is important to our associates outside of work is important to us too. We offer additional benefits including adoption assistance and pet insurance, among many other insurance and benefit options.\nBETTER COMMUNITY:\nOur Associate Resource Communities (ARCs) are associate-led, self-directed groups of Company colleagues who share similar interests and backgrounds. ARCs offer opportunities to connect with colleagues, promote diversity, share ideas, enhance our business and help improve the communities in which we live and work. As part of our mission to promote excellence in funeral service, our mortuary science scholarship program awards over $96,000 annually to 25 deserving students. (Associates are eligible to participate.) In exchange for a contribution to a charity of their choice, our associates can earn an additional day off per year.\nCompensation: $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)\nNote: Eligibility requirements apply.\nSCI is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.\nFor any difficulties with the application process, please reach out to SCI.jobs@sci-us.com.