Medical Office Assistant

Job Description

Job Description

UBMD Primary Care seeking full-time Medical Office Assistant (MOA) to perform clinical duties at our outpatient clinic in Williamsville. Responsible for ensuring timely and efficient rooming of patients, performing clinical intake on patients by checking vitals, preparing patients for exams, procedures and/or treatments, as well as obtaining and evaluating patient's history in EMR system. Will assist with provider orders and call backs under the direction of a nurse, APP or physician. MA/MOA certificate or degree preferred. May substitute a minimum of 2 years' experience in lieu of certificate/degree. Experience in an outpatient clinic setting preferred. Excellent communication, organizational and multi-tasking skills required. EMR experience required.

Schedule will be 9 am to 5 pm Monday through Friday with a minimum of one evening per month in rotation with the other clinical staff. Office located on the corner of Hopkins & Klein Roads in Williamsville.

Pay range is $18 to $19.50/hour depending on experience. Any offer of employment is contingent upon successful background check and drug screen. AA/EOE

JOB DESCRIPTION

POSITION TITLE

Medical Office Assistant

LOCATION(S)

Outpatient Clinic

REPORTS TO:

Nurse Manager or Clinic Supervisor

FLSA STATUS:

Non-Exempt

POSITION TYPE:

Full/Part Time

SUPERVISORY REQUIREMENTS:

N/A

Job Summary:

The Medical Office Assistant (MOA) will be responsible for performing clinical duties at an outpatient clinic under the direction of a Registered Nurse or Clinic Supervisor.

Essential Functions:

• Responsible for ensuring timely and efficient rooming of patients.
• Performs clinical intake on patients by checking vitals such as height, weight, temperature, blood pressure, pulse and respiration.
• Prepares patients for examinations, procedures and/or treatments.
• Obtains, evaluates and records patient’s history in electronic medical record (EMR) system.
• Observes patients, charting in EMR and reporting changes in patient’s condition, such as adverse reactions to medication or treatment.
• Collects and processes specimens.
• Maintains examination/treatment rooms, including inventory of supplies and equipment.
• Conducts clinical portion of annual well visits.
• Assists with provider orders and call backs under the direction of a nurse, APP or physician.
• Depending on the clinic, may be responsible for point of care testing which includes, but is not limited to, EKG’s, urine reagent strip testing, glucometer testing, peak flow testing and/or oxygen coverage testing when applicable.
• Full-time employees must have the ability to work 37.5 hours each week on a regular basis, except during times when paid time off is requested and approved. Part-time employees must have the ability to work the required number of hours each week on a regular basis, except during times when paid time off is requested and approved.
• Reviews and addresses daily tasks as assigned.
• Complies with all OSHA regulations.
• Adheres to HIPAA and confidentiality policies and procedures.

Other Functions:

• May be needed to assist with administrative responsibilities, such as making appointments, greeting patients, collecting copays, updating demographic and insurance information, scheduling tests or referrals, scanning medical records and/or coordinating timely follow up of patient requests for services regarding prescription requests, referrals, diagnostic testing and appointments for sick visits.
• Refers patients to proper resources such as billing department.
• Provides patients with education materials, distribution of resource literature from insurance carriers and community service recommendations, as needed or requested.
• Maintains competence through continuing education and training.
• Reviews company email on at least a daily basis in order to receive and address notifications and/or other pertinent information in a timely manner.
• Any other duties as requested or assigned by the Nurse Manager, Clinic Supervisor and/or other management representative. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
• May be required to travel to other UBMD Primary Care location(s) dependent on company need.
• Work hours may fluctuate depending on company/clinic needs.

Qualifications:

Education: Medical Assistant (MA)/Medical Office Assistant (MOA) certificate or degree training preferred. May substitute a minimum of two (2) years’ experience as an MA/MOA in lieu of certificate or degree.

Experience: Minimum of two (2) to three (3) years’ experience working as an MA/MOA, preferably in an outpatient clinic setting. Experience in EKG’s, pulmonology and/or endocrinology POC testing preferred.

Knowledge, Skills

& Abilities: Experience in electronic medical records preferred. Excellent communication, organizational, customer service and multi-tasking skills required. Must be able to multi-task effectively and efficiently. Must be able to work as part of a team and independently, as needed. Above-average keyboarding skills preferred.

Working/Environment Conditions:

• Position is in a well-lit, fast-paced, clean clinic environment.
• Office noise level will be mild to moderate most times.
• Moderate/average indoor temperatures.
• May have exposure to occupational health hazards in the clinic setting.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• Prolonged periods of sitting or standing at a workstation in order to perform duties on a computer.
• While performing the duties of this job, the employee will be regularly required to sit, talk, hear and use hands and fingers to operate a computer and/or telephone keyboard.
• Prolonged standing/walking while performing patient care services.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting (up to 15 pounds) may be required.
• Regular, predictable attendance is required.
• Must possess the physical and mental abilities to perform the tasks normally associated with the essential job functions such as stationary, mobility, operating machinery, convey and exchange information.

Equipment:

• Manual dexterity to operate standard office machines/equipment such as computers, printers, multi-line phone, photocopier, fax system, scanner and/or calculator.

UBMD Primary Care is an equal employment opportunity (EEO) employer. We are committed to the principles of equality in employment and opportunity for all employees without regard to race, color, citizenship status, national origin, ancestry, gender or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation or any other factor and/or status protected by law. We expect all employees to adhere to these principles of equality which apply to all aspects of the employment relationship including hiring, job selection, job assignment, compensation, corrective action, termination, access to benefits and training and other privileges of employment.

UBMD Primary Care is a smoke-free and drug-free workplace in compliance with local, state and/or federal guidelines.