Job Description
Job Description
Compensation & Growth
Pay: $20.00 – $25.00 per hour (depending on HVAC dispatch and industry experience)
Affordable Air offers opportunities for advancement for team members who demonstrate reliability, strong organizational skills, and leadership potential. We value employees who take pride in their work and contribute to maintaining a high level of customer service for our clients across the Dallas–Fort Worth metroplex.
Affordable Air – Garland, Texas (Onsite)
We are looking for a highly organized Administrative Assistant / Dispatcher to join our team.
We are seeking a dependable, detail-oriented professional who thrives in a fast-paced office environment and takes pride in delivering excellent customer service. The ideal candidate will be a problem solver who can manage multiple responsibilities, keep technicians organized in the field, and ensure daily operations run smoothly.
Key Responsibilities
Customer Service & Communication
- Answer incoming calls, emails, and messages from customers and new leads
- Provide accurate information and assist customers with service inquiries
- Resolve customer concerns professionally and efficiently
- Document customer interactions and maintain accurate records
Scheduling & Dispatch
- Schedule and dispatch HVAC technicians for service calls and installations
- Manage the daily service calendar and technician routes
- Communicate with technicians throughout the day to keep jobs on schedule
- Ensure all jobs are properly closed out and documented at the end of each day
Administrative Support
- Process permits, inspections, and warranty documentation
- Register HVAC equipment and maintain customer records
- Maintain organized filing systems and office documentation
- Assist leadership with administrative tasks and internal operations
Office Organization
- Maintain strong filing and organization systems
- Assist with improving internal processes when needed
- Maintain confidentiality of company and employee information
Qualifications
- Experience in HVAC, home services, or construction industry REQUIRED
- Previous administrative, office, or dispatch experience
- Strong organizational and filing skills
- Ability to multitask and prioritize in a fast-paced environment
- Excellent communication and customer service skills
- Strong problem-solving ability and attention to detail
- Dependable with a professional office demeanor
- Team player with a positive attitude
Additional Skills (Plus but Not Required)
- Experience assisting with marketing or social media advertising
Application Instructions
To be considered for this position, please include the following in your application:
1. A summary of your HVAC, home service, or construction industry experience
2. The software or dispatch systems you have used (Service Titan, House call Pro, QuickBooks, etc.)
3. Your availability to work onsite in Garland, Texas
Applications that do not include this information may not be considered.
Company DescriptionAffordable Air delivers quality HVAC service with a focus on teamwork, organization, and dependable operations.
Company Description
Affordable Air delivers quality HVAC service with a focus on teamwork, organization, and dependable operations.