Job Description
Job Description
The Patient Care Technician is responsible for supporting Farmacias Plaza patients with on-time medication refills for the conditions included in the Centers for Medicare and Medicaid (CMS) STARs Program, currently Cholesterol, High Blood Pressure, and oral Diabetes, as well as other conditions and Health Plans as assigned. Each Pharmacy Benefits Manager (PBM) and Managed Care Organization (MCO) provide unique tools and programs for pharmacies that are tailored to meet the needs of their members. Adherence-based oversee topics may include on-time refills, expiring prescriptions, 90-day conversions, medication synchronization, barriers to adherence, STARS delivery, will- call bin monitoring, among other
Other Responsibilities:
• Balance inbound and outbound calls continuously throughout the workday.
• Achieve call resolution on topics not requiring a pharmacist intervention.
• Refer patients and situations to a pharmacist as required.
• Coordinate the delivery of medications to the patient’s home or preferred location.
• Use Pharmacy System, currently PrimeRx, to conduct research necessary prior to and during patient calls; process/reverse claims as necessary.
Required:
• Associate degree in pharmacy technician
• Pharmacy Technician License
• Registration Certificate
*Equal Opportunity Employer M/F/V/D*