Job Description
Job DescriptionUX Content Writer
- Title: UX Content Writer (Intermediate)
- Location: Remote, with preference for candidates near Allentown, PA; Louisville, KY; or Providence, RI
- Contract: W2 only, 12 month contract
- Pay: $48-$57 /hour + optional medical, dental, vision, 401(k) match
Overview
The client is seeking an Intermediate UX Content Writer or UX Copywriter to design and deliver short form, transactional, customer facing content that supports self service digital experiences across web, mobile, email, SMS, and digital assistants. This role focuses on microcopy, transactional messaging, and content systems, not long form marketing, CMS page writing, or traditional documentation. The UX Content Writer will act as the content conduit between UX design, service design, and communications teams, ensuring consistent, accessible, and governed messaging across three operating companies within a regulated enterprise environment. This is a 12 month engagement starting ASAP.
Key Responsibilities
- Write, edit, and optimize customer facing UX copy supporting self service transactions across web, mobile apps, email, SMS, chatbots, and digital assistants
- Create short, concise, transactional microcopy such as form guidance, confirmations, errors, notifications, and instructional text rather than long form or CMS driven content
- Translate complex service, policy, and system information into clear, customer friendly language for high volume self service use
- Ensure consistent voice, tone, terminology, and messaging across channels and across multiple operating companies
- Maintain and evolve content standards, templates, and governed content systems
- Partner closely with UX designers and service designers to support end to end customer flows and decision points
- Participate in Agile workflows including backlog refinement, sprint reviews, and iterative delivery
- Use UX research, testing, analytics, and data insights to refine transactional content and improve customer outcomes
- Support communications teams while remaining focused on UX content execution rather than marketing campaigns or long form copy
Required Skills
- 4 to 8 years of experience as a UX Content Writer, UX Copywriter, Content Designer, or Content Strategist working on digital product experiences
- Demonstrated experience writing customer facing, transactional UX content such as microcopy, self service flows, notifications, confirmations, and instructional prompts across web and mobile platforms
- Proven ability to support self service customer journeys rather than internal documentation or CMS page publishing
- Experience mapping and standardizing existing content across multiple business units, brands, or operating companies
- Strong background working in enterprise environments with governed, reviewed, and standardized content
- Ability to work alongside UX designers and service designers, contributing to flows and user journeys rather than only reacting to finalized designs
- Experience using UX research, testing, data, or analytics to inform content decisions such as usability findings, clarity testing, or performance metrics
- Strong organizational skills with a focus on consistency, clarity, and scalability across large content ecosystems
- Excellent editing and proofreading skills with an emphasis on concise, repeatable content
Preferred Skills
- Experience working in a regulated industry such as utilities, energy, financial services, healthcare, or telecom
- Familiarity with Figma for reviewing designs and collaborating with UX teams
- Experience using Excel or Airtable to manage content inventories, audits, or mapping exercises
- Exposure to chatbot or digital assistant content
Why Should I Apply?
This role offers the opportunity to work on impactful digital self-service experiences within a regulated enterprise environment. If you excel at creating clear, concise transactional content and enjoy collaborating with UX teams, this is an excellent fit.
About CEI:
As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.
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