Job Description
Job DescriptionCompany Description
About Us
At Sphirea Plus, we believe in shaping the leaders of tomorrow through innovative thinking, strategic action, and a people-first approach. As a dynamic and forward-focused organization, we are committed to providing growth opportunities that empower our team to thrive in an ever-evolving business landscape. We foster a culture of collaboration, integrity, and continuous improvement, ensuring that each team member has the tools and support needed to excel.
Job Description
Job Description
We are seeking a dedicated Call Center Representative to join our customer service team. The ideal candidate will be responsible for answering incoming calls, addressing customer inquiries, providing accurate information, and resolving issues in a timely and professional manner. This role requires excellent communication skills, attention to detail, and a customer-first mindset.
Responsibilities
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Answer inbound calls promptly and professionally.
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Provide accurate information about products, services, and company policies.
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Resolve customer inquiries and complaints efficiently.
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Document all customer interactions in the system.
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Escalate unresolved issues to the appropriate department.
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Maintain a positive and empathetic attitude toward customers at all times.
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Meet individual and team performance metrics.
Qualifications
Qualifications
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High school diploma or equivalent (Associate or Bachelor’s degree preferred).
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Previous experience in a call center or customer service environment is a plus.
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Strong verbal and written communication skills.
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Ability to handle high call volumes and work under pressure.
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Proficient in basic computer applications and CRM systems.
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Problem-solving skills and a customer-focused approach.
Additional Information
Benefits
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Competitive salary: $50,000 - $53,000 annually.
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Growth and career development opportunities.
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Comprehensive training program.
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Paid time off and holidays.
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Health, dental, and vision insurance options.
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Supportive and team-oriented work environment.