Job Description
Job DescriptionBenefits:
- 401(k)
- Employee discounts
- Health insurance
- Paid time off
Help Wanted: Experienced Hotel Front Office Manager
We are seeking an experienced Hotel Front Office Manager to lead our front desk team and deliver exceptional guest experiences from arrival to departure.
Responsibilities include:
- Managing daily front office operations, including front desk, guest services, and night audit.
- Leading, training, and motivating front office staff to maintain high service standards.
- Ensuring smooth check-in/check-out processes and resolving guest concerns promptly and professionally.
- Coordinating with housekeeping, maintenance, and management to ensure guest satisfaction.
- Monitoring occupancy, room assignments, and rate integrity.
- Maintaining accurate records, reports, and compliance with hotel policies.
- Upholding brand standards and fostering a welcoming, service-focused environment.
Qualifications:
- Minimum of 1 year of hospitality supervisory or hospitality management experience.
- Strong leadership, communication, and problem-solving skills.
- Proven ability to handle guest issues with professionalism and discretion.
- Experience with hotel PMS systems (Visual Matrix or similar preferred).
- Flexible schedule, including weekends and holidays.
- Strong attention to detail and organizational skills.
We offer:
- Competitive salary based on experience.
- Benefits package.
- Opportunities for growth within the organization.
- A supportive and professional work environment.
To apply:
Please submit your resume and a brief cover letter detailing your experience to GeneralManager@BWRedondoBeachInn.com or apply in person at Best Western Plus, 1850 S. Pacific Coast Highway, Redondo Beach, Ca 90277.