Job Description
Program Manager, Learning & Development
On-site San Francisco
Role Summary Lead the logistical planning, coordination, and execution of all learning and development initiatives across multiple brands, ensuring seamless delivery of high-impact learning events aligned with business objectives.
Key Responsibilities
Training & Event Planning
- Oversee end-to-end logistical planning for learning and development programs and workshops at NSMs and launch meetings. Partner with cross-functional stakeholders to understand requirements and ensure execution through completion
- Manage L&D training calendar and room/space needs across brands and stakeholders
- Build comprehensive training agendas, including presenters, content and scheduling, aligned to schedules and objectives, across brands
- Training Events: Hotel sourcing and full event logistics. Generate detailed event plans, tracking documents, and post-event reports. Serve as on-site meeting host and primary contact, AV and materials support
L&D Communication Management
- Act as primary Point of Contact for training participants: communications, BridgeLearn management, onboarding and logistics
- Lead welcome calls and coordinate communications surrounding training events
- Coordinate training calls with field teams, across brands, including slides and presenters
Budget & Vendor Management
- Manage L&D department budgets, across brands
- Negotiate and manage training vendor contracts across brands
- Review and process invoices; ensure timely and accurate payment
- Oversee speaker scheduling, contracting, and compensation
Logistics & Materials Coordination
- Coordinate participant travel logistics
- Ensure timely development and delivery of training materials to events
- Manage branded merchandise (“swag”) procurement and distribution
- Attend NSM, Kickoff, Off-site trainings: provide on-site support for Training Managers: materials, setup, alignment
- Lead LMS migration to new platform (Allego) and integrate with Workday
Affiliate Launch Readiness:
- Partners with PMs across affiliates to ensure alignment and clarity of evolving timelines
- Create and manage a centralized launch readiness tracker tying training milestones to commercialization timelines
- Provide executive-ready status updates on training readiness across brands (visibility)
- Maintain an overview of L&D metrics
- Responsible for training documentation system per California reporting requirements
- Standardize, governance, and brand-level autonomy of Sharepoint
Additional Details
· Travel requirement: ~25%
· High cross-functional visibility and collaboration
· Strong focus on operational excellence, organization, and execution