Job Description
Job Description
Are you passionate about delivering exceptional patient care and navigating the world of Medicare DME with confidence? Join our dynamic and growing team as a full-time Patient Care Coordinator, where you'll play a vital role in ensuring our patients receive the medical supplies they need with ease and efficiency. We offer a supportive work environment focused on collaboration, quality, and growth. If you thrive in a fast-paced environment and enjoy working collaboratively, we'd love to hear from you! If you don't meet every qualification listed, we still encourage you to apply - we're always looking for great people who are eager to learn and grow.
Why Sentido Health?
We value our employees and offer a competitive benefits package that includes:
- 80 to 160 hours of PTO.
- Quarterly bonuses based on company performance.
- 401K Plan 100% matching at 4%, with a half match at 5%-6%
- Comprehensive medical, dental, vision, life, accidental, and GAP insurance.
- Free gym membership for full-time employees.
- Telehealth services.
- Internal growth and developmental opportunities.
Salary Grade/Level/Family/Range
Full-Time, Non-Exempt, Hourly
Reports to
Operations Manager
Summary/Objective
This position highly prefers someone with Medicare DME experience. The position entails communicating with Patients, Account Managers, Referral Sources (Doctor’s office, Case Managers, Nurses, etc.) with a high level of customer service.
Must have strong knowledge of insurance eligibility verification process; know how to calculate deductibles and coinsurance for primary and secondary policies.
Strong background in Medicare, Medicaid and Private Insurance documentation requirements.
An in-depth knowledge regarding compliance standards.
Strong multitasking and prioritizing tasks with great organization and detail is required. Collaborate strongly with co-workers in a team setting.
Essential Functions/Job Duties
- Contacts patients to introduce themselves and the company and assures that the customer understands the process involved in processing their initial order for Medical Supplies.
- Advises patient that they are their Patient Care Coordinator and will be acting on their behalf to assure the smooth processing of their order.
- Facilitates communication between the patient, third party payers, distributors, Doctors, Nurses, Case Managers, Account Managers and others as required to meet the patient’s needs and expectations.
- Assures that patients paperwork is completed and received quickly, and orders are processed in a timely manner by communicating regularly with the responsible parties.
- Enters and maintains accurate and up to date information in Brightree.
- Responds to patient inquiries, requests, and complaints in a timely manner working with other staff members.
- Explains insurance requirements needed to qualify for specific products.
Required skills
- Medicare DME experience preferred
- Bilingual in Spanish and English (preferred not required).
- Experience recognizing the needs and concerns of individuals.
- Effectively communicate orally and in writing.
- Ability to follow verbal and written instruction.
- Professional telephone & email etiquette.
- Able to work in fast-paced, self-directed environment.
- Detail oriented with excellent time management skills.
- Decision-making, problem resolution and creative thinking skills.
- Responds well to multitasking while providing exceptional customer service, support and response.
Supervisory Responsibility
None
Work Environment
In-Office
2726 Crosdaile Dr Suite #210 Durham, NC 27705
Physical Demands
Able to lift and carry up to 20lbs
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.
Travel
None
Preferred Education and Experience
- Highschool Diploma
- Bilingual is preferred but not required
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Sentido Health is proud to be an Equal Opportunity Employer and participates in E-Verify to confirm work authorization. If you're ready to make a meaningful impact and grow with a company that cares, we'd love to hear from you!