Job Description
Customer Service Team Lead
Pay from $28 to $35 per hour with significant growth and earning potential!
Kenosha Branch
12355 Uline Way, Kenosha, WI 53144
Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
-
Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
-
Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
-
Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
-
Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
-
Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
-
High School diploma or equivalent required. Bachelor’s degree preferred.
-
3+ years of customer service experience.
-
2+ years of experience in a leadership / supervisory role preferred.
-
Effective communication skills.
Benefits
-
Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
-
Multiple bonus programs.
-
Paid holidays and generous paid time off.
-
Tuition Assistance Program that covers professional continuing education.
Employee Perks
-
Café featuring affordable daily meal options from local restaurants.
-
On-site fitness center and beautifully maintained walking paths.
-
Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.
Uline is a drug-free workplace. All positions are on-site.
EEO/AA Employer/Vet/Disabled
#LI-AP3
#LI-IL001
(#IN-KNMANC)