Job Description
Job Description
SERVICE & SUPPORT MANAGER – BANKING - FINANCE
United Staffing Solutions, a leader in the staffing industry, is currently seeking an experienced Banker for a well-established bank in the New York City Area. This Service & Support Manager will be responsible for overseeing the bank’s internal service and support function.
Salary: $103,400 – $120,000 depending on experience.
Excellent Benefits Package.
Hours: Monday-Thursday 9am-4pm, Friday 9am-6pm, flexibility required if needed to work on some weekends.
Responsibilities for the Service & Support Manager:
· Oversee companywide operational training programs
· Offer coaching, motivation and skill development to staff
· Work with Operations, IT, Compliance, and other departments to resolve issues, implement improvements
· Lead and manage the service and support team
· Provide cross-functional support to other areas of the bank and department
· Perform annual performance reviews
· Assure adherence to bank policies and procedures
Requirements for the Service & Support Manager:
· Bachelor’s Degree or equivalent in Business, Finance, or related field
· Minimum of 5 years of experience in retail banking, banking operations or call center
· Minimum of 2 years of experience in a supervisory or leadership role
· Occasional travel to other locations as needed
· Excellent leadership, coaching, and interpersonal skills
· Proficiency in MS Office Suite, core banking systems, and case management/ticketing systems
· Knowledge of retail bank products, services, and related operating procedures
· Familiarity with banking regulations, and compliance requirements
· Excellent verbal and written communication skills
· Must be able to supply 3 employment references
Company DescriptionAt United Staffing Solutions:
We match consultants with rewarding careers where they can fully utilize their specialized talent to not only thrive but to also advance their skills. Every match we make is based on our working principles that guide our team, allowing us to deliver results for both client and consultant time after time. They are:
Our core values include:
The values we share serve as a compass for everyone at USS, guiding our behavior and representing the foundation of our culture. Our continuing success, our ability to achieve our mission, and our reputation for integrity, service, and professionalism are based on them.
Company Description
At United Staffing Solutions:\r\n\r\nWe match consultants with rewarding careers where they can fully utilize their specialized talent to not only thrive but to also advance their skills. Every match we make is based on our working principles that guide our team, allowing us to deliver results for both client and consultant time after time. They are:\r\n\r\nOur core values include:\r\n\r\nThe values we share serve as a compass for everyone at USS, guiding our behavior and representing the foundation of our culture. Our continuing success, our ability to achieve our mission, and our reputation for integrity, service, and professionalism are based on them.