Program Manager

Job Description

Job Description

ELLKAY started out providing connectivity solutions to laboratories and within a few years, grew to also provide data management solutions to ambulatory organizations. ELLKAY is now a trusted data management partner in five healthcare segments. ELLKAY’s solutions continue to serve laboratories and ambulatory practices and have expanded to empower hospitals and health systems, healthcare IT vendors, ambulatory practices, health plans, and other healthcare organizations with cutting-edge technologies and solutions that drive their growth and interoperability strategies.

Today, ELLKAY remains true to our core values, building strong partner relationships and offering unparalleled service and support while providing innovative, scalable solutions to the challenges our customers face in today’s data-rich world.

ELLKAY's experience, customer-focused approach, and reputation for innovation, speed, and accuracy differentiate ELLKAY as a premier partner for your interoperability needs and data management strategy.

Job Description:

The Program Manager will be responsible for planning, executing, and overseeing a portfolio of projects and programs that support ELLKAY’s business objectives. This role requires a blend of technical, project management, and healthcare-specific knowledge to ensure that our solutions meet clinical, regulatory, and business needs. This role bridges the gap between healthcare domain expertise and software development, ensuring that solutions are clinically relevant, technically sound, and operationally efficient for hospital clients. This position will work very closely with the Director, Program Management and all other functional area managers to ensure operational goals are met. This position requires an individual to be extremely organized, have keen attention to detail and the flexibility to work with various aspects of ELLKAY business.

The ideal candidate has hands-on experience with hospital operations and a strong understanding of how ancillary departments integrate with broader clinical and administrative systems.

Essential Duties & Responsibilities:

Program Leadership & Delivery:

• Manage the end-to-end delivery of healthcare software programs related to hospital ancillary workflows (LIS, RIS, etc.).
• Define program scope, objectives, timelines, and deliverables in alignment with client goals and organizational strategy.
• Coordinate across product, engineering, quality assurance, and client implementation teams to ensure successful deployment and adoption.
• Identify risks, dependencies, and mitigation plans to ensure timely and high-quality delivery.

Healthcare Workflow Expertise:

• Serve as the subject matter expert on hospital ancillary service workflows — including specimen processing, imaging orders/results, medication management, and billing interfaces.
• Translate clinical and operational requirements into actionable software requirements for the development team.
• Advise on best practices for interoperability and data exchange between ancillary systems and enterprise EHR platforms (Epic, Cerner, Meditech, etc.).
• Ensure that software solutions align with hospital regulatory, compliance, and patient safety standards (HIPAA, CLIA, Joint Commission, etc.).

Client & Stakeholder Management:

• Act as the primary liaison between hospital stakeholders and internal development teams.
• Facilitate client workshops and workflow assessments to gather business and functional requirements.
• Communicate program updates, risks, and milestones to internal leadership and external clients.
• Support client onboarding, training, and adoption strategies for new or updated solutions.

Operational & Process Improvement:

• Drive continuous improvement in software delivery processes using Lean, Agile, or hybrid methodologies.
• Monitor and analyze key program metrics (performance, adoption, issue resolution, ROI) to identify enhancement opportunities.

Partner with product management to prioritize roadmap items informed by user feedback and workflow outcomes.

Qualifications:

Education:

• Bachelor’s degree required or 5-7 years related experience in Healthcare Project / Program Management.

Experience:

• Healthcare Project Management or Program Management: 5+ years (Required)
• 5+ years’ experience managing healthcare software programs / projects, ideally in a product or implementation setting.
• Strong familiarity with hospital workflows in ancillary departments, such as laboratory, imaging, pharmacy, etc.
• Experience working with or integrating with major EHR systems (Epic, Cerner, Meditech, etc)
• Deep understanding of hospital operational processes and data flows across ancillary services.

Certifications:

• Project Management Professional (PMP) preferred
• Six Sigma Green or Black Belt experience preferred

Skills:

• Healthcare IT systems: Knowledge of systems like Electronic Health Records and standard integration options.
• Methodologies: Proficiency in both Hybrid and Predictive project management methodologies is expected
• Software Proficiency: Experience with project management tools such as JIRA, SharePoint, Office 365, and Asana preferred
• Data and Analytics: Skills in data analysis, interpretation, and reporting are necessary to drive process improvements.
• Leadership and Influence: The ability to lead and motivate cross functional teams, as well as influence outcomes across the organization.
• Communication: Excellent verbal and written communication skills are essential for interacting with diverse stakeholders, from technical teams to executive leadership.
• Problem Solving: Strong critical thinking and problem-solving skills to anticipate and mitigate project risks.
• Adaptability: The ability to thrive in a complex and constantly evolving healthcare landscape.
• Time Management and Organizational Skills: Strong time management and prioritization skills, and ability to quickly switch tasks. Highly organized, detail-oriented, and process-oriented

Benefits:

ELLKAY offers a comprehensive and competitive benefit package that starts day one!

Including:

• Medical, Dental, and Vision benefits
• Employer-paid Life and LTD
• 401k w/ matching – once eligibility is met
• Work/life balance
• Paid Volunteer Program
• Flexible working hours
• Generous FTO
• Remote work options
• Employee Discounts
• Parental Leave

Our awesome culture includes:

• Working with talented, collaborative, and friendly people who love what they do
• Professional growth within
• Innovation environment
• On site in HQ Free daily lunches

Additional information

At ELLKAY, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy of operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences. For those who do not live within 40 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets.

For more information on our company, visit www.ELLKAY.com.

ELLKAY LLC is a Smoke-Free Workplace.

ELLKAY, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.