Onsite Sales Assistant

Job Description

Job Description

Job Description: Onsite Sales Assistant (NC Licensed)

Homes by Dickerson Real Estate LLC
Reports to: Senior Onsite Real Estate Agent / BIC
Work Locations: Multiple Homes by Dickerson communities/model homes (rotation based on coverage needs)

Position Overview

As a real estate broker with Homes by Dickerson Real Estate Company, I am seeking a licensed Onsite Sales Assistant to support our senior onsite agents by providing consistent, professional coverage in our model homes. This role is ideal for a licensed real estate professional who enjoys working directly with buyers, thrives in a structured sales environment, and wants a clear pathway to becoming a full Onsite Sales Agent.

You will serve as a frontline presence in our model homes—welcoming prospects, conducting showings, answering questions, capturing, and working leads and follow up, and ensuring a seamless handoff to the senior onsite agent for continued follow-up and contract conversion. You will rotate between a few communities/properties, primarily to cover scheduled days off, appointments, and onsite needs.

Key Responsibilities

Onsite Customer Experience & Showings

• Staff model homes during assigned hours and represent Homes by Dickerson with a polished, service-forward approach.
• Greet walk-in visitors and scheduled appointments promptly and professionally.
• Conduct model home tours and community/home site showings, highlighting product features, quality, and value.
• Answer buyer questions clearly and accurately using approved community information, pricing guidance, and process expectations.

Lead Intake, Qualification, and Follow-Up Support

• Capture buyer information accurately and completely (walk-ins, phone calls, online inquiries, and appointment traffic).
• Ask thoughtful qualifying questions to understand timeline, budget, needs, financing status, and desired community.
• Enter and maintain lead activity in the CRM and/or internal lead tracking system in accordance with company standards.
• Maintain follow-up activity consistent with onsite direction (calls, texts, emails) while ensuring the senior agent remains the primary point of contact for closing activities.

Process Knowledge & Buyer Handoff

• Learn and consistently communicate Homes by Dickerson’s sales process, including next steps, pre-qualification expectations, appointments, and buyer journey milestones.
• Coordinate a smooth, timely handoff of interested and qualified buyers to the senior onsite agent, including complete notes, key buyer priorities, and urgency level.
• Keep senior onsite agents informed of onsite traffic, active prospects, and follow-up needs during coverage days.

Model Home & Community Readiness

• Open/close model homes per assigned schedule and maintain a professional presentation (cleanliness, signage, collateral stocked, lights/locks/thermostats set per standards).
• Ensure feature lists, and community materials are current and properly displayed.
• Maintain compliance with company policies regarding disclosures, buyer registration, and Fair Housing practices.

Coverage & Team Support

• Work across multiple communities/properties to provide consistent onsite coverage, including coverage for days off and scheduled gaps.
• Collaborate with senior onsite agents and internal partners to ensure the onsite experience is consistent across communities.

Required Qualifications

• Active North Carolina Real Estate License in good standing (required).
• Active NCDL Required
• Professional, customer-facing communication skills (in-person, phone, email, text).
• Strong organizational habits and attention to detail, especially with lead documentation and buyer notes.
• Ability to work independently onsite while following established processes and reporting expectations.
• Comfort using CRM systems, spreadsheets, email, and calendar tools to track appointments and follow-up.
• Ability to work a schedule that includes weekends and some holidays based on community traffic and coverage needs.

Preferred Qualifications (Not Required, but Helpful)

• Onsite new construction sales experience (builder community or brokerage onsite experience).
• Familiarity with the buyer journey in new construction (timeline, selections/design, financing milestones, contract-to-close).
• Proven ability to convert walk-in traffic into scheduled follow-up appointments.

Performance Expectations (What Success Looks Like)

• Models are staffed on time, presented professionally, and operated according to company standards.
• Buyer traffic is consistently captured, documented, and worked with timely follow-up and complete notes.
• Qualified prospects are handed off to senior onsite agents with clear next steps and minimal information gaps.
• You demonstrate increasing mastery of our homes, communities, and sales process—becoming a reliable extension of the onsite team.

Growth Path

This role is designed as a stepping-stone into onsite sales pathway. After approximately six (6) months, high-performing Onsite Sales Assistants may be considered for advancement into a Full Onsite Agent position as business needs and openings allow. Advancement will be based on performance, process adherence, professionalism, and demonstrated readiness to manage the onsite sales cycle more independently.