Operations Manager
Job Description
Job Description
Sussex County, DE $64,000 - $75,000 Base Salary + Comprehensive Benefits
A leading transportation and mobility services organization is seeking an Operations Manager to oversee daily transit operations in the Sussex County area. This individual will play a key leadership role, managing frontline operations, supervising staff and operators, optimizing service delivery, and ensuring a safe, efficient, and customer-focused operation.
This is an excellent opportunity for a proven operations leader with experience in transportation, transit, logistics, fleet management, or a similar service-driven environment.
What You'll Do
- Lead and supervise daily operations, including operators, dispatch personnel, and frontline supervisors
- Manage employee performance, coaching, development, and accountability
- Oversee operator scheduling, route coverage, and service delivery
- Monitor operational performance and identify opportunities for improvement
- Partner with maintenance teams to ensure vehicles are available and service requirements are met
- Investigate accidents, incidents, and operational disruptions as needed
- Coordinate with safety and training teams to ensure compliance and achievement of safety objectives
- Address employee concerns, performance issues, and operational challenges
- Support hiring, onboarding, and workforce planning efforts
- Serve as the operational leader in the absence of the General Manager
Qualifications
- High school diploma or GED required
- 3+ years of supervisory or management experience
- Experience within public transit, transportation, fleet operations, logistics, distribution, or a similar operational environment preferred
- Strong knowledge of scheduling, workforce management, and service operations
- Experience handling employee relations, coaching, and performance management
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office, including Excel and Word
- Class B CDL with Passenger and Air Brake endorsements preferred, or ability to obtain
- Ability to work flexible hours and respond to operational needs as required
Compensation & Benefits
- Base Salary: $64,000 - $75,000
- 401(k) retirement plan
- Medical, dental, and vision insurance
- Life insurance
- Short-term disability coverage
- Voluntary long-term disability coverage
- Minimum two weeks of vacation
- Five sick days annually
- Twelve paid holidays (including floating holidays)
Ideal Backgrounds
We are interested in candidates with leadership experience from:
- Public transit
- Paratransit
- School transportation
- Fleet operations
- Logistics and distribution
- Bus operations
- Transportation management
- Municipal services
- Service operations environments with large hourly workforces
If you're an operations-focused leader who enjoys managing people, improving processes, and ensuring exceptional service delivery, we'd love to discuss this opportunity with you.