Job Description
Job Description
Primary Role objective and job summary:
The A/V Production/Event Support Technician is responsible for collaborating with the client’s business unit, management team, users, and other company employees to deliver a high level of customer service. The A/V Production/Event Support Technician will be focused on live-A/V production and system operations in a variety of corporate environments, including but not limited to auditorium spaces, All hands spaces, and temporary setups.
Essential Duties and Responsibilities:
• Perform system operations and testing of client provided A/V consoles, cameras, microphones, speakers, amplifiers & video displays during production events .
• Troubleshoot A/V technical issues before and during production events.
· Ability to manage multiple tasks and priorities in a fast paced and fluid environment.
• Interact with client Customer Help Desk ticketing system to respond to end user requests.
• Setup and breakdown of all A/V event equipment of onsite meetings when needed.
• Assist with company meetings/functions that require any and all use of AV infrastructure (audio, video conferencing, presentations, webcasting, visual displays, and control systems.
• Manage strict timelines, meet deadlines, and handle potentially stressful situations.
• Other duties as required or assigned by company management.
Qualifications
· Minimum 2-3 years of experience with digital A/V production systems, lighting, video display and live A/V broadcast production in a corporate environment or similar venue.
Expertise with...
o Embedded Audio
o Distributed A/V Systems
o Digital Audio Systems and Amplification
o Digital Signal Processors
o A/V Digital Consoles
o General knowledge of mics and their intended applications
o Wireless Frequency Coordination
o Control Systems
o A/V Technology
o Web Streaming
· Superior customer service skills with the ability to interact with senior management and technical people at a variety of levels as well as the ability to address technical issues with both technical and non-technical associates.
· This job operates in a professional office environment which requires proper decorum and etiquette at all times.
· Must be open to a flexible schedule as the position will occasionally require an early start time and or after hour work.
Additional Skills and Abilities:
· Proper cable termination skills.
· Excellent written and verbal communication skills.
· Must be responsible, self-motivated, self-starter, personable and well-organized.
· Superior customer service skills to deal with both internal and external customers.
Travel:
· Some out-of-town travel required.
Physical, Mental and Environmental Requirements:
· The employee must be able to lift and/or move up to 30 pounds.
· Frequently required to stand; walk; reach and grasp with fingers, hands, and arms; climb or balance and stoop, kneel, crouch, or crawl.
· The noise level in the work environment is usually moderate.
Company DescriptionCoitCom is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow.
Our experienced teams strategize, design, deploy, integrate, manage, and support AV and collaboration technology solutions that are simple-to-use, scalable, serviceable, and measurable to ensure business objectives are achieved.
Mission Statement:
CoitCom leads through service, both mindset and offerings, to provide our clients with tailored design/build technology solutions that multiply their ability to create, communicate, and collaborate.
Core Values:
•\tWe work the right way.
•\tWe build long term relationships by relating to our clients.
•\tWe build tailored solutions.
•\tWe work with great people.
Company Description
CoitCom is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow.\r\n\r\nOur experienced teams strategize, design, deploy, integrate, manage, and support AV and collaboration technology solutions that are simple-to-use, scalable, serviceable, and measurable to ensure business objectives are achieved.\r\n\r\nMission Statement:\r\nCoitCom leads through service, both mindset and offerings, to provide our clients with tailored design/build technology solutions that multiply their ability to create, communicate, and collaborate.\r\n\r\nCore Values:\r\n•\tWe work the right way.\r\n•\tWe build long term relationships by relating to our clients.\r\n•\tWe build tailored solutions.\r\n•\tWe work with great people.