Job Description
Job DescriptionBenefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Donation matching
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
At Jackson Hewitt, the Technology Service Partner (TSP) plays a pivotal role in translating business vision into actionable, high-impact technology solutions. As a senior product and systems expert, the TSP is a trusted advisor to business functional leads and a critical enabler of our mission to be the number one choice for hardworking Americans who are seeking tax help. This role is designed for a strategic thinker and doersomeone who thrives in complexity, builds deep cross-functional relationships, and drives clarity and momentum across the value stream. The TSP ensures that business needs are transformed into precise, consumable specifications that empower Product Owners, Architects, and Engineers across technology teams to deliver value at scale.
What you will do here:
- Serve as a strategic partner to business functional leads, building trust and aligning on goals, priorities, and outcomes.
- Translate business requests into detailed user experiences and engineering specifications ensuring value, viability, usability, and feasibility dimensions are met.
- Collaborate and coordinate with Business Functional Leads, Product Owners and Architects to ensure specifications are actionable and aligned across technology teams.
- Manage work using Kanban to visualize flow and track progress: Discover, Ideate, Define, Execute, Launch, and Learn.
- Drive continuous improvement of the product lifecycle by identifying and eliminating waste, improving throughput, and reducing lead and cycle times. Experience with Theory of Constraints a plus.
- Facilitate knowledge transfer and alignment between business stakeholders and engineering teams.
- Champion the use of experience design artifacts (e.g., Journey Maps, Process Flows, Prototypes) to enhance usability and alignment with JH Core Processes.
Skills you will bring for success:
- 5 + years experience in finance, tax, or banking industries preferred.
- Bachelors degree preferred.
- Proven ability to build and sustain trusted relationships with business and technology leaders.
- Strong command of product principles and lifecycles a must. Experience managing work utilizing flow principles, concepts and systems a bonus.
- Demonstrated leadership in high-change, high-complexity environments with sound critical thinking, problem solving and decision-making skills.
- Skilled in systems thinking and continuous improvement, with a track record of optimizing product development flow.
- Effective communicator with active listening skills and the ability to close communication loops across all organizational levels.
- Approachable, empathetic, and adaptableembodying servant leadership and modeling Jackson Hewitts core competencies in Continuous Improvement, Learning, Agility, Tax Knowledge, and Customer Knowledge.
What youll get if you join us:
- Competitive Salary + Bonus
- Unlimited Paid Time Off + 11 Paid Holidays
- 401k + Match
- Medical, Dental, and Vision
- Pet Insurance
- Company Celebrations and Appreciation Events
- Fast-paced, innovative culture with an open and collaborative environment
- Ample opportunity to develop core and new skillsets and have a stake in your own success
- Freedom to create your best work and make a visible impact on the organization
- Opportunities for advancement within the organization
This is a remote position.