Job Description
Job Description
About Us
For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military/defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment.
SUMMARY
We are searching for a dynamic, upbeat Customer Service Professional! This individual will be responsible for delivering exceptional support to our customers by promptly addressing inquiries, processing orders, and resolving concerns related to products or services. They will provide accurate information, handle requests with a positive attitude, and ensure customer satisfaction through clear communication and timely solutions, all while maintaining a high level of professionalism and empathy.
If this sounds like you, please apply!
MINIMUM QUALIFICATIONS
EDUCATION: Associate degree
EXPERIENCE: Two years of Customer Service experience in a manufacturing environment, (or similar).
KNOWLEDGE: Computer literate with a working knowledge of Microsoft Office programs.
SKILLS:
- Good organizational skills and detail oriented.
- The ability to meet deadlines.
- The ability to work and prioritize workload with minimal supervision.
- Effective communication skills.
PHYSICAL REQUIREMENTS
- Must be able to climb stairs. Must have the capability to use a computer for extended periods of time.
- Verbal and written communication are required for this position.
SPECIFIC POSITION DUTIES
- Directly communicates with customers, (via telephone, electronic media, in person).
- Support On-Time delivery goals of the customer and Gowanda Electronics.
- Communicate with internal departments to ensure customer requirements are met.
- Maintain up to date files for Customer accounts.
- Access and maintain Gowanda Electronics Supplier accounts in customer portals in an accurate and timely manner when required.
- Maintain up-to-date listing of portal log in and password information.
- Reports all changes to customer’s account and/or in customer’s account activity to Customer Service Manager, and/or Sales Manager, and/or other members of the Senior Management Team which impact Customer’s account, or Gowanda Electronics status with the customer.
- Maintain forecasts for assigned products in an accurate and timely manner.
- Work with Accounting Department regarding customer purchase orders, payment terms, and payments when necessary.
- Processes orders, schedule changes, applications, questionnaires, and other documentation as required by customer.
- When appropriate, may prepare and submit quotes and bids to customers, including:
- Gathering appropriate information from customers to forward customer’s price inquiries to Supply Chain.
- Forward customer specifications to Supply Chain and/or Engineering as required.
- Work with the appropriate member(s) of Senior Management Team to establish pricing base on Company’s margin guidelines.
- Maintains Quote Log.
- Participate in Sales Account meetings as required.
- Participate in weekly Production Planning meetings.
- Participate in other meetings as required.
- Provide coverage to the Company’s phone system as specified.
- Support Outside Sales Representatives with information for existing customers or leads for potential Customers that come in through the Company, within the Representatives assigned territory.
- Process Customer complaints in accordance with Gowanda Quality Management System.
- Perform other customer-related duties as requested.
- Meet all Company training requirements within established guidelines.
- Maintain a clean and organized work area.
- Promote “Safety First”, helping the Company to achieve “0” safety incidents.
- Communicate a positive, proactive attitude as team member, always treating other Company team members with respect and dignity.
- Additional administrative/office duties when needed.
Why should you join our team?
Our team is growing! At Gowanda Electronics we recognize that our employees play a vital role in our success, so we’ve created an environment that focuses on innovation, empowerment, and recognition of individual expertise.
We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities!
- Annual pay increases
- Medical, Dental, Vision, & Prescription plans
- Flexible Spending Accounts (FSA)
- 401K Program with Employer Match
- Group Life Insurance
- Short & Long Term Disability Coverage
- Vacation & Sick (in addition to 11 paid holidays)
This position is not eligible for relocation allowance.
Gowanda Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
At Gowanda Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported.
Veterans are encouraged to apply.