Customer Service Representative (Account Manager)

Job Description

Job Description

Work Location: In Person

Pay: $18.00 - $19.00 per hour

Job Description:

Description:

The employee will interact with major OEM's and the various tiers in the automotive industry to process all orders, inquiries, and concerns. This position is the point of contact for conflict resolution with the customer. This position is the face of the company to the customer, and therefore, a high level of professionalism is required.

Requirements:

Must have strong experience in Customer Service, experience managing customer service, and knowledge of SAP is preferred. This job is not a call center. The job is to manage the accounts of our customers from point of orders received to product delivered to the customer successful.

1. High School Diploma or GED Required
2. Deal directly with customers either by telephone or electronically.
3. Knowledge of customer service principles and practices.
4. Knowledge of relevant computer applications (SAP, EDI, Excel, Office 365)
5. Knowledge or experience working in a manufacturing environment is a plu.
6. Interpersonal skills
7. Communication Skills - verbal and written
8. Attention to detail and accuracy
9. Ability to work in a fast paced, high stress work environment
10. Ability to manage multiple accounts at a time.
11. Flexibility in managing changing priorities
12. Data collection and ordering

Responsibilities:

1. Process customer orders for high-profile high-volume accounts
2. Prepare correspondence professionally to customers and co-workers
3. Analyze, document, and report customer performance measurements
4. Develop strong working relationship with customers
5. Participating in on-going training and development for best practices within customer service and customer accounts
6. Interpreting customer inventory data to generate customer orders and exceed service level goals
7. Positive customer service attitude
8. Other associate duties as determined by the Customer Service Manager for Piolax's continued success

Must be able to read, write, speak, and understand English.

Job Type: Full-Time

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off

Shift:

• 8 hour shift
• Day shift