Deposit Operations Associate - Operations Specialist

Job Description

Job Description

At Citizens Independent Bank, we believe in the power of community and the importance of building meaningful relationships. Our commitment to providing exceptional customer experiences is at the heart of everything we do, ensuring that every interaction is personal and impactful. We are dedicated to the growth and development of our employees, offering opportunities for training and advancement in a collaborative, supportive environment. If you're passionate about making a difference in your community and helping others thrive, we invite you to explore a role with us.

We are seeking a Deposit Operations Associate/Operations Specialist. A Deposit Operations Associate must be a team player who is supportive of the Core Values of CIB. This position is responsible for providing a full range of professional, technical and general support for consumer and business customers, and other departments within the bank. The position requires a self-starter with the ability to exercise independent judgement. The incumbent will be organized and can multi-task with a sense of urgency to ensure critical daily deadlines are met.

The position requires exceptional customer service skills and consistently maintain a positive attitude. This requires that the incumbent have strong interpersonal, verbal, and written communication skills.

The incumbent for this position will need to think critically and be able to easily identify patterns of suspicious or fraudulent activity. Accuracy and attention to detail are critical to success in this role.

This is a full time Monday-Friday position with rotating Saturday morning scheduling located at our Robbinsdale branch.

Primary Responsibilities:

• Act as primary point of contact for Online Services set up, maintenance, and troubleshooting for both consumer and business customers.
• Oversee debit card portfolio including processing, reporting, inventory management and service delivery
• Provide maintenance for consumer and business customers, and handle other administrative duties as needed.
• Provide support to customers and staff across various channels including, but not limited to, secure messaging, online banking, email, and phone.
• Monitor Online Services including Bill Pay and Mobile Deposit for fraudulent or suspicious activity.
• Serve as backup for the Cash Management Specialist, including implementation, ongoing maintenance and exception item processing.
• Identify opportunities for process improvements within the department.

Additional Responsibilities:

• Complete research requests and various projects as needed.
• Update procedures as needed.
• Other duties/projects as requested.

Qualifications and Attributes:

• High school diploma or GED Required. Additional post-secondary training is preferred.
• Two years prior banking experience in a related role required.
• Provide outstanding customer service with a positive attitude.
• Proactive self-starter with an ability to manage multiple responsibilities and reprioritize based on new information and shifting deadlines.
• Ability to easily adapt to changing technological products, features, and procedures within the Financial Industry.
• Excellent judgement, independent thinking, and problem-solving skills.
• Proficient in Microsoft Office: Word, Excel and Outlook.
• Ability to read, write, and understand policy and procedure manuals.
• Ability to communicate information to managers.
• Ability to respond to sensitive customer inquiries or complaints.

Benefits:

• People come first - our clients, our employees, our families, our communities
• Rewarding and challenging work
• Work-life balance is important
• We strive to promote from within
• Employee education and training is vital
• Full benefits including medical, dental, vision, 401k with generous match, LTD and STD, employer paid life insurance, paid holidays and half-day off for birthday, and generous PTO allowance.
• Incentive compensation plan for all employees in bank (if hired by July 1 of that year)
• Conveniently located in St. Louis Park, Robbinsdale, Hopkins, and Plymouth
• Work for a community bank with over 75 years of local banking history
• Opportunity to participate in fun community activities

Starting salary range: $22.00 - $28.00 depending on qualifications.

Note: Job descriptions are not exhaustive lists of all skills, responsibilities or efforts associated with a job. They reflect principal elements essential for performing the job and evaluating performance. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities