Clinic Director

Job Description

Job Description

Job Title: Clinic Director
Reports To: Chief Operating Officer (COO)

Position Overview:

The Clinic Director is a key leadership role responsible for overseeing site specific Clinic operations at ExperCARE Health. This position is designed for a dynamic leader who will ensure exceptional patient care, foster a supportive team environment, and maintain strong relationships with the community. The Clinic Director will integrate people, processes, and technology to enhance clinic efficiency, uphold financial performance, and promote a positive patient experience.

Key Responsibilities:

• Leadership & Team Management:
  • Provide inspirational leadership to a clinically competent and engaged team, acting as a role model and mentor.
  • Oversee the hiring, training, evaluation, coaching, and development of clinical and front desk staff to promote a culture of excellence and accountability.
• Patient Care & Experience:
  • Direct patient care initiatives and ensure every patient receives a top-quality, compassionate experience.
  • Actively engage with team members to enhance patient satisfaction, addressing concerns promptly and effectively.
• Operational Oversight:
  • Manage all clinic operations, ensuring compliance with OSHA, CLIA, and other regulatory standards.
  • Coordinate scheduling to maintain adequate provider and ensure appropriate staffing ratios.
• Supply Management & Inventory Control:
  • Maintain oversight of medical supply inventory, ensuring budget adherence and efficient use of resources.
• Financial Management:
  • Monitor financial performance, including collections and revenue cycle management, to ensure the clinic's sustainability and profitability.
  • Analyze financial reports to inform decision-making.
• Process Improvement & Quality Assurance:
  • Develop and implement process improvement initiatives to enhance clinical operations and patient flow.
  • Monitor clinical checklists, logs, and compliance with established policies and procedures.
• Community Engagement & Reputation Management:
  • Build and maintain strong relationships with community partners and stakeholders to enhance the clinic's visibility and reputation.
  • Represent ExperCare Health at community events and health initiatives, promoting the clinic’s services.

Qualifications:

• Minimum qualifications include a minimum of two years of relevant higher-level education and experience in a healthcare setting.
• Proven experience in management, operations, and leadership within a healthcare setting, preferably urgent care or outpatient services.
• Strong understanding of financial management, including budgeting, P&L, and cash flow analysis.
• Excellent communication and interpersonal skills, with the ability to build consensus among diverse stakeholders.
• Proficient in healthcare technology systems and electronic health records (EHR).

What We Offer:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and career growth.
• A collaborative work environment focused on teamwork and patient care.