Job Description
Job DescriptionPosition Title: Tour Scheduler (TS)
-
Job Type: Full-Time.
-
Job Location: Bureau of Engraving and Printing, Washington, D.C.
-
Requirements: The Candidate shall have :
-
U.S. citizenship
-
Minimum 2 years of customer service experience handling high call/email volume
-
At least 1 year experience using scheduling/reservation software and MS Office
-
Must pass BEP security clearance
-
-
Duties: The Candidate must:
-
Schedule all tours (public, school, congressional, ASL, etc.) using BEP software
-
Answer tour office phones and respond to inquiries via phone/email
-
Confirm reservations, send confirmation packets, and update tour calendar
-
Coordinate visitor requirements including accessibility or language needs
-
Prepare ticket inventory, reports, and daily scheduling documentation
-
Serve as the communications hub for the TVC’s public interface
-
Powered by JazzHR
1jl3FMOOLv