Job Description
Job Description
Location: Go-Glass - Lewes, DE | Fast-Paced Office Environment
Job Type/FLSA Classification: Full-time; Non-Exempt
Are you ready to thrive in a dynamic, fast-moving workplace where no two days are the same?
Go-Glass is seeking a motivated, detail-driven Customer Service Representative (CSR) to join our high-energy, collaborative team. In this role, you’ll be a vital part of keeping operations running smoothly and making every customer interaction count. Your ability to stay cool under pressure, juggle multiple priorities, and stay organized will help drive our success — and yours.
What You’ll Do (And Love!)
- Handle high-volume calls, emails, and walk-ins with confidence, professionalism, and speed.
- Provide clear, accurate quotes for walk-in customers and process those orders efficiently from start to finish.
- Ensure all jobs are processed to completion, meeting quality standards and supporting the financial goals of the district.
- Process payments, assist with accounts receivable, and support light accounting functions/tasks.
- Respond promptly to internet inquiries and support customers across all communication channels.
- Keep our fast-paced schedule on track by managing installation appointments and follow-ups.
- Maintain an organized, clean, and welcoming showroom that reflects Go-Glass standards.
- Stay ahead of sales administrative duties—because no detail is too small when it comes to great service.
What Makes You a Great Fit
- You thrive under pressure and love a challenge — bring on the fast pace!
- You’re a natural at multitasking and can handle competing priorities with grace.
- Your time management and organizational skills keep chaos at bay.
- You have a sharp eye for detail — from quotes to scheduling, nothing slips through the cracks.
- You bring positivity, professionalism, and a customer-first mindset to everything you do.
What You’ll Need
- High School diploma or equivalent
- 1+ year of customer service experience (office or retail preferred)
- 1+ year of administrative or clerical experience
- Proficiency with Microsoft Office, CRM systems, and standard office equipment
- Strong written and verbal communication skills
- Top-notch interpersonal skills with a passion for providing outstanding customer service
- Excellent organizational skills and attention to detail
- Exceptional time management and multi-tasking abilities with a proven ability to meet deadlines
- Ability to read measurements (fractions/decimals) and use a tape measure confidently
Why Join Go-Glass?
- Be part of a tight-knit, supportive team that works hard and celebrates wins.
- Enjoy variety — your days will fly by in our busy, fast-moving location.
- Build valuable skills in customer service, sales support, and office operations.
- Contribute to a company that values integrity, excellence, and teamwork.
Ready to Make Every Interaction Count?
Apply today — and join a team where your skills, energy, and dedication truly matter!
Job Details
- Schedule: Full-time, Monday to Friday, 8 AM – 5 PM
- Location: In-person at our Lewes, DE office
- Travel: Little to no travel required
Work Environment / Physical Demands
- Office setting with standard equipment (computer, phone, etc.)
- Regularly required to sit, talk, hear, use hands, stand, walk, reach, bend
- Occasionally lift up to 50 pounds
Work Authorization
Must be authorized to work in the United States.
EEO Statement
Go-Glass provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Other Duties
This job description is not all-inclusive and may be revised by management as needed. Duties and responsibilities may be added, removed, or modified at any time.