Job Description
Job DescriptionCall Center Representative We are seeking a customer-focused and detail-oriented Call Center Representative to join our client's team. This role is responsible for handling inbound and outbound calls, providing exceptional service, and resolving inquiries efficiently. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to delivering a positive customer experience. This is a Contract to Hire opportunity located in Chicago, IL. Key Responsibilities
- Answer inbound calls and respond to customer inquiries in a professional and courteous manner
- Make outbound calls to follow up on customer requests, confirm appointments, or provide updates
- Resolve customer issues promptly by researching information, escalating complex cases when necessary
- Maintain accurate records of customer interactions in the CRM system
- Provide product or service information and assist customers with troubleshooting or account management
- Meet or exceed performance metrics including call handling time, customer satisfaction, and quality standards
- Collaborate with team members and other departments to ensure seamless service delivery
Qualifications
- High school diploma or equivalent; associate degree preferred
- Previous experience in a call center or customer service environment is a plus
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Proficiency in Microsoft Office and CRM systems
- Ability to work in a fast-paced environment and adapt to changing priorities
Job Details:
- Contract to Hire
- Pay $18-$22 an hour depending on experience
If you are interested, please apply and submit your resume. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $18.00 to $21.00 per hour
Search managed by: Kim Moeslein
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.