Job Description
Job DescriptionCompany Description
About Us
Next Comms Talk is a Boston-based communications company dedicated to helping businesses improve their brand presence through strategic marketing, innovative messaging, and tailored communication solutions. With a focus on excellence and collaboration, we strive to deliver impactful results and long-term growth for our clients and our team members.
Job Description
Job Description
We are seeking a Client Relationship Representative to join our Boston-based team. This individual will be responsible for managing client accounts, addressing client needs, and maintaining long-term, successful relationships. You will act as the main point of contact for our clients, ensuring they receive outstanding support and solutions that meet their business goals.
Responsibilities
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Build and maintain strong relationships with clients to ensure satisfaction and retention
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Serve as the main liaison between clients and internal teams
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Identify client needs and offer tailored solutions and services
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Resolve client concerns efficiently and professionally
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Monitor account performance and provide regular reports to clients
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Collaborate with the sales and support teams to enhance customer experiences
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Proactively seek opportunities to improve processes and client satisfaction
Qualifications
Qualifications
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Bachelor’s degree in Business, Communications, or a related field
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2+ years of experience in client services, account management, or customer relations
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Excellent communication and interpersonal skills
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Strong problem-solving and organizational abilities
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Ability to work independently and manage multiple client accounts
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Professional demeanor and strong attention to detail
Additional Information
Benefits
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Competitive salary ($65,000 – $70,000 annually)
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Opportunities for professional growth and career advancement
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Supportive and team-oriented work environment
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Development of valuable client service and communication skills
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Full-time, stable position with room to grow within the company