Job Description
Job DescriptionDescription:
Client Service Team Leadership:
- Supervise Client Services Coordinators and the Front Desk Administrator, overseeing schedules, providing backup, and ensuring adherence to service standards.
- Establish and manage team goals, track progress, and celebrate achievements.
- Design and update processes/workflows to maximize team effectiveness.
- Assist in hiring and lead training of new team members, and provide ongoing training and development support.
- Design collaborative activities that break down silos and encourage bonding. (Think escape rooms, scavenger hunts, or volunteer outings.)
Client Services:
- Act as the quarterback for onboarding new advisors by working with the advisor, broker/dealer and service team for seamless book of business transitions.
- Remain main support person for the practice until well established on our platform.
- Manage book of business transfers, re-codes, and other client account-related changes for existing business.
- Handle escalated client service issues with tact and professionalism.
- Create, revise, and manage CRM workflows to optimize client interactions.
Operations and Compliance:
- Partner with the compliance team to implement and monitor compliance initiatives.
- Maintain the integrity of the CRM and RJ Box systems, ensuring data accuracy and security.
- Generate departmental reports for data integrity, CRM usage, new business, and other key metrics.
Additional Responsibilities:
- Work collaboratively with other departments to ensure alignment and efficiency.
- Maintain a positive and professional demeanor in all interactions.
Requirements:
- Minimum 3-5 years of experience in a client services or operations role in a financial services environment.
- Proven track record of success in team leadership and supervision.
- Excellent organizational, communication, and time management skills.
- Strong analytical and problem-solving abilities.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems.
- Familiarity with compliance regulations in the financial services industry (preferred).
- Bachelor's degree in a relevant field (e.g., business administration, finance) or equivalent experience.