Job Description
Job DescriptionSalary: $105,000.00 - $130,000.00
About POS360
We are a rapidly growing technology company specializing in point-of-sale payment processing and delivery integrations for locally owned brick-and-mortar stores. Our mission is to accelerate the transition from traditional electronic cash registers to powerful new point ofsaleproducts. Our highly specialized systems address the specific pain pointsidentified throughover a decade of working with neighborhood stores, markets, and restaurants. With an unrivaled dedication to delivering superior tools that are easy to use and a technical team providing industry-leading support, our systems open the door to the next level of success for our clients.
About the Role:
We are looking for a proactive and strategicManager,ClientSuccesstodrive value for our clients by ensuring successful product adoption, maximizing engagement, and fostering long-term relationships. This role focuses onclient enablement (activation), product adoption, retention, and growth, ensuring our clients achieve their businessobjectiveswhile expanding revenue opportunities.
WhatYoullOwn & Drive
Lead Client Success Team:
- Manage, mentor, and develop a team of Client Success professionals focused on enablement, adoption, retention, and growth.
- Set clear goals, KPIs, and accountability for team performance.
- Foster a high-performance culture centered on client value & proactiveengagement
Strategy & Enablement:
- Define and oversee client enablement programs to drive activation and accelerate time-to-value.
- Equip the team with effective tools, playbooks, and process frameworks to deepen client engagement.
- Ensure consistent and scalable best practices across the client journey.
Drive Product Adoption:
- Lead initiatives that expandadoptionof key product features across the client portfolio.
- Use data-driven insights to refine client engagement strategies andidentifyadoption opportunities.
- Partner with internal teams to develop materials that support product education andutilization.
Retention & Revenue Growth:
- Oversee strategies toincreaseclient retention, reduce churn
- Identifyexpansion opportunities and guide the team in executinggrowthexisting clients.
- Monitor health scores, risk indicators, and customer feedback topreventissues before they escalate.
Cross-Functional Collaboration:
- Partnercloselywith Sales, Product, and Marketing teams to align client success programs withbroader businessobjectives.
- Serve as the voice of the customer, sharing trends,risks,and opportunities withseniorleadership.
- Participatein strategic planning sessions thatimpactproduct roadmap and client experience.
Performance Tracking & Reporting:
- Track and reportonteamperformance metrics and client success outcomes, and operationalimprovements
- Continuouslyrefineprocessesto enhance efficiency, clientsatisfaction, and team productivity
- Implementindustrysbest practices for customer success operations andreporting.
Qualifications
- 5+ years in Client Success, Account Management, or related roles;3+ years in a leadership/manager role preferred.
- Proven success driving product adoption and revenue growth within a SaaS or technology environment.
- Strong ability to lead teams, manage performance, and build collaborative cross-functional relationships.
- Excellent communication, strategic thinking, and problem-solving skills.
- Experience with customer engagement tools, CRM platforms, and analytics dashboards.
Benefits
401(k) Matching
Dental Insurance
Health Insurance
Vision Insurance
Paid Time Off
Flexible Working Hours
Free On-Site Gym Access
Position is full-time from our Westlake Village, CA office.
Please note that POS360 is a drug-free workplace and all candidates are required to undergo a pre-employment drug screening before being fully employed. This policy is in place to ensure the safety and health of all employees.
POS360, Inc. is an Equal Opportunity Employer
Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.