Job Description
Job Description
The Customer Service Representative will be an essential member of a large, cross-functional team, working primarily as an individual contributor. This role focuses on providing excellent customer support across multiple communication channels including phone calls, emails, and live chat. The representative will handle order processing, issue resolution, and manage customer feedback using CRM software and helpdesk platforms during standard business hours, with flexibility for evening and weekend shifts. Opportunities for career growth and formal training programs are available.
Responsibilities
- Provide customer support via phone, email, and live chat
- Process orders efficiently and accurately
- Resolve customer issues and complaints promptly
- Handle incoming calls and manage communication tools
- Maintain accurate records and data entry
- Manage complaints by offering solutions and follow-ups
- Demonstrate thorough product knowledge
- Collect and report customer feedback to improve service
- Ensure effective communication within cross-functional teams
Preferred Qualifications
- 1+ years of experience in customer service
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Experience with CRM software and multitasking
- Effective time management and empathy
- Active listening and conflict resolution abilities
- Proficient in data entry