Job Description
Job Description
Job Summary
The Cold Call Specialist is responsible for making outbound calls (cold calls) to targeted prospects with the primary goal of generating interest, qualifying opportunities, and scheduling appointments or product presentations for the Call Center services offered by Nazareno Services through its Call Center division, RED (Reliable Enterprises Development).
This role does not close sales directly. Instead, it focuses on the first stage of the sales process, ensuring a consistent flow of qualified appointments for the Contact Center Manager and/or Sales Representative to conduct presentations and close deals.
Core Responsibilities
Prospecting & Outbound Calling
- Make outbound calls to assigned prospect lists using company-provided tools and scripts.
- Execute cold calling and inside sales strategies to introduce Call Center services clearly and professionally.
- Identify basic client needs and assess initial interest level.
Appointment Setting
- Schedule qualified appointments and presentations for the Contact Center Manager and/or Sales Representative.
- Confirm prospect availability, decision-maker status, and contact details prior to scheduling.
- Clearly communicate the value proposition to ensure productive sales meetings.
Follow-Up & Documentation
- Accurately log calls, outcomes, and scheduled appointments in the designated CRM or tracking system.
- Conduct follow-up calls and callbacks as needed.
- Maintain organized and up-to-date prospect records to support the sales closing process.
Sales Team Collaboration
- Work closely with the Contact Center Manager and/or Sales Representative to improve appointment quality.
- Adjust call scripts and messaging based on feedback and results.
- Support specific sales campaigns, service launches, or targeted market initiatives.
Key Credentials
- Education: Bachelor’s Degree in Marketing, Business, Management or equivalent experience.
- Prior experience in cold calling, inside sales, telemarketing, or lead generation (preferred).
Preferred Qualifications
- Strong verbal communication and persuasion skills.
- Ability to handle objections professionally and confidently.
- Highly organized, disciplined, and results-oriented.
- Comfortable working with goals, quotas, and incentive-based compensation.
- Basic familiarity with CRM systems or sales tracking tools (preferred).
- Sales-driven mindset
- Resilience and persistence
- Active listening
- Strong follow-up and consistency
- Results and metrics orientation
Working Conditions
- This position is hourly and non-exempt, and hours worked will be tracked in accordance with company policy and applicable labor laws.
- Work is primarily performed in an office or remote call-center environment, depending on business needs.
- The role requires prolonged periods of sitting, speaking on the phone, and working on a computer.
- Continuous use of a telephone headset, computer, CRM systems, and dialing software is required.
- The employee is expected to handle a high volume of outbound calls daily.
- Performance is goal-oriented and metric-driven, with expectations tied to call volume, appointment setting, and conversion quality.
- The role involves frequent interaction with business decision-makers and requires maintaining a professional, courteous, and persuasive demeanor at all times.
- May require participation in training sessions, coaching, and performance reviews related to sales effectiveness and product knowledge.
- Minimal physical exertion is required; however, the role demands mental focus, persistence, and resilience due to the nature of cold calling.