Quality Implementations Manager

Job Description

Job Description

About Sunland:

Celebrating over 40 years in business, Sunland Logistics Solutions is a Top 100 third-party logistics provider helping shippers & manufacturers do what they do better. With an expanding network of fulfillment & distribution centers across the U.S., Sunland helps companies improve supply chain performance & enhance customer experience with lean warehouse solutions, connected technologies & value-added logistics services.

Since Sunland was founded in 1982, the most consistent answer to the question “What makes Sunland a great place to work?” continues to be, “The people & the culture.”

As Sunland has grown from a local to national third-party logistics company, the Leadership Team has been very intentional about caring for and investing in our people & making sure the positive culture continues. Sunland’s Company Values are at the heart of our positive, continuous improvement culture. Our values are not just words on the wall, they are the cornerstones for guiding how we behave and make decisions, so we can help our people and our customers to be better.

Why Sunland:

• Growth opportunities.
• Competitive pay.
• Supportive leadership and team.
• Excellent benefits.

JOB SUMMARY:

Job Title: Quality Implementation Manager

Position Summary:

The Quality Implementation Manager is responsible for ensuring products or services meet established quality standards and overseeing the successful execution of new system, processes, or projects with Sunland. This role combines aspects of quality assurance and project management, focusing on both the quality of deliverables and the efficient implementation of changes.

Key Responsibilities:

Quality Assurance:

• Developing and implementing quality management systems and procedures
• Establishing and monitoring quality standards, metrics, and control points.
• Conducting quality audit and inspections to identify areas for improvement.
• Analyzing quality data to identify trends and implement corrective actions.
• Ensuring compliance with relevant industry regulations and standards.
• Collaborating with various teams (engineering, IT, etc.) to address quality issues.
• Training team members on quality standards and best practices.

Implementation Management:

• Overseeing the implementation of new systems, processes, and projects.
• Developing and managing implementation plans, timelines, and budgets.
• Coordinating with stakeholders to ensure smooth transitions and minimal disruption.
• Monitoring progress and identifying potential roadblocks during implementation.
• Ensuring that new systems or processes are adopted effectively and efficiently.
• Lead quality system implementation.

Qualifications:

• A bachelor's degree in a relevant field like logistics, supply chain management, business administration, or engineering is often a requirement.
• A master's degree in a related field or a professional certification like Six Sigma, ISO 9001, or PMP can be advantageous.
• 5-7 years of experience in logistics, supply chain management, or related roles is commonly required.
• Proven ability to manage projects, including planning, execution, and closure, is essential.
• Experience leading teams, providing direction, and managing performance is expected.
• Prior experience in quality assurance, quality control, or implementing quality management systems is highly valued.
• Excellent verbal and written communication skills to interact with various stakeholders, including executives, team members, and clients.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Ability to identify and resolve issues effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), project planning tools (e.g., Monday.com), and potentially quality management software (e.g., QMS, EQMS).
• Ability to build relationships, collaborate with others, and lead teams.
• Ability to inspire and motivate team members, provide guidance, and manage performance.
• Understanding relevant quality laws, rules, and regulations within the logistics and supply chain industry is important.
• Ability to adapt to changing priorities, work under pressure, and potentially work evenings or weekends.
• Ability to think strategically and develop solutions to complex problems.

Other Areas of Responsibility:

• Providing regular performance reports and updates to stakeholders.
• Identifying and resolving quality issues and implementing corrective actions.
• Staying current with industry best practices and emerging trends.
• Contribution to continuous improvement initiatives.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The performance of this position requires exposure to the warehouse areas where certain areas require the use of personal protective equipment such as safety glasses with side shields and foot protection with, at times, distracting noise levels. Warehouse environment with extremes in temperature. Cool in the winter and warm in the summer. Warehouse noise from power equipment such as forklifts and noise from powered conveyor system.

The duties listed above are intended only as illustrations of the several types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

The Warehouse Supervisor is responsible for coordinating all warehouse activities on a daily basis including shipping and receiving of customer products consistent with Company objectives