Customer Support Specialist 2

Job Description

Job DescriptionWant to work from home , earn $12–$15/hr , and make a real difference every day?

We’re hiring Remote Customer Service Reps to answer calls from kind-hearted donors and everyday people who just need to be heard. You’ll help them feel supported, appreciated, and taken care of — all from the comfort of your home office (or kitchen table!).

What You’ll Do:

• Answer inbound calls and make follow-up outbound calls
  
• Help customers with questions, concerns, and support
  
• Accurately input customer information into our system
  
• Follow up with care to ensure customer satisfaction when needed
  
• Consistently meet performance goals for growth potential
  

Requirements

• High school diploma or equivalent
  
• Excellent verbal communication skills
  
• A quiet, organized workspace and reliable internet
  
• Proficiency with Windows and general computer use
  
• Flexible schedule availability, including evenings/weekends (set your own schedule)
  

Technology Requirements (MANDATORY to begin work):

• Windows 11 desktop or laptop
  
• Minimum 8 GB RAM, ( 16 GB is ideal)
  
• No Chromebooks or Apple devices
  
• Dual monitors recommended (not required at time of application)
  
• USB noise-canceling headset (not required at time of application)
  
• Hardwired internet connection (not required at time of application)
  

Benefits

• 100% remote and skip the commute
  
• Set your own schedule
  
• Earn $12–$15/hour upon successful certification
  
• Performance-based pay increases
  
• Join a positive, supportive virtual team