Job Description
Job Description
Prior Authorization Specialist (Hybrid, Contract-to-Hire)
Location: Minneapolis, MN (must reside within 50 miles)
Schedule: Hybrid — 2 in‐office days per month
Contract: 6 months to start (temp-to-hire)
Hourly Rate: $26.50/hour
Start Date: ASAP 04.06.26
Position Overview
C4 is seeking a detail-oriented Prior Authorization Specialist to support the patient order process and ensure timely access to durable medical equipment. In this role, you will navigate complex payer authorization requirements, submit and monitor requests, and secure necessary documentation to support successful claim outcomes. You will collaborate closely with internal teams, healthcare professionals, and payers to help patients receive products as quickly and efficiently as possible.
This hybrid role requires only two in-office days per month, with the majority of work performed remotely. Initial onboarding will be conducted onsite, and additional in‐office training sessions may be required.
Top Candidate Qualities
- Previous experience with medical prior authorizations
- Strong, professional phone communication skills
- Self‐motivated with the ability to manage a high daily workload independently
Key Responsibilities
- Determine payer requirements and authorization processes for durable medical equipment.
- Review clinician documentation and order details to ensure compliance with payer policies.
- Submit prior authorization requests and conduct timely follow‐up with commercial payers.
- Educate payers on the features and benefits of company products.
- Maintain payer portal registrations and access.
- Develop and maintain expert-level knowledge of payer requirements, workflows, and trends.
- Ensure all orders are processed promptly and meet departmental service-level expectations.
- Act as a liaison between Tactile Medical, healthcare teams, and patients to obtain required documents and drive orders to shipment.
- Accurately update and maintain all patient records and database entries.
- Support team members as needed and contribute to a collaborative, positive work environment.
- Participate in continuous improvement initiatives to streamline processes.
- Attend and contribute to 1:1s, team meetings, and group discussions.
- Assist with training new team members, supporting field representatives, and managing product conversions when needed.
- Comply with all internal policies, external regulations, and quality standards.
- Perform other duties as assigned.
Qualifications
Required
- Bachelor’s degree or equivalent relevant work experience
- 2+ years of experience in a medical device, payer process, or related environment
-
- OR 6+ months of consistent productivity and quality performance in a POM (Patient Order Management) role
Preferred
- Prior experience working with patients, clinicians, and insurance payers
- Experience using FileMaker or Parachute systems
- Background in DME, insurance, revenue cycle, reimbursement, or healthcare customer service
Knowledge & Skills
- Strong accuracy in data entry and documentation review
- Effective task prioritization and time management in a fast‐paced environment
- Clear, professional written and verbal communication
- Flexibility to adjust to changing priorities and processes
- Team-oriented attitude with willingness to support colleagues
- Ability to troubleshoot routine issues and escalate appropriately
- Commitment to high‐quality customer service
- Proficiency with computer systems and willingness to learn new technologies
- Understanding of regulatory and organizational compliance requirements
- Professionalism, integrity, and respect for confidential patient information
Company DescriptionC4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting and talent solutions firm headquartered in Eagan, Minnesota, with additional offices in Sacramento, CA, Dallas, TX, and Hyderabad, India.
We serve clients across industries by delivering tailored technology solutions and connecting them with top-tier IT talent.
At C4, we combine deep technical expertise with a commitment to flexibility, cost-efficiency, and long-term impact.
Our services are built to scale with your business and evolve alongside your needs.
We support contract, contract-to-hire, and permanent placement models — allowing you to build the right team, at the right time, with the right expertise.
Learn more about how we can support your technology and staffing needs at
www.c4techservices.com
Or reach out to us directly at info@c4techservices.com
Company Description
C4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting and talent solutions firm headquartered in Eagan, Minnesota, with additional offices in Sacramento, CA, Dallas, TX, and Hyderabad, India. \r\n\r\nWe serve clients across industries by delivering tailored technology solutions and connecting them with top-tier IT talent.\r\n\r\nAt C4, we combine deep technical expertise with a commitment to flexibility, cost-efficiency, and long-term impact. \r\n\r\nOur services are built to scale with your business and evolve alongside your needs.\r\n\r\nWe support contract, contract-to-hire, and permanent placement models — allowing you to build the right team, at the right time, with the right expertise.\r\n\r\n\r\n Learn more about how we can support your technology and staffing needs at\r\n www.c4techservices.com\r\n Or reach out to us directly at info@c4techservices.com