Plumbing Service Technician

Job Description

Job DescriptionBenefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Free uniforms
• Training & development

Plumbing Careers at Benjamin Franklin Plumbing
Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY
The Lead Plumber is a senior, customer-focused service professional responsible for independently diagnosing, repairing, servicing, and replacing residential plumbing systems. This role requires strong technical plumbing skills, excellent customer service, and proficient use of ServiceTitan CRM to ensure accurate documentation, transparent pricing, and high customer satisfaction.

JOB DUTIES

• Diagnose and repair residential plumbing systems
• Present Straight Forward Pricing using Good / Better / Best options and obtain customer approval prior to performing work
• Explain diagnoses, repair options, and completed work clearly to customers to ensure full understanding and satisfaction
• Accurately document all job details in ServiceTitan, including notes, photos, estimates, invoices, and customer authorizations
• Test all work prior to job completion to ensure proper operation and reduce callbacks
• Maintain a clean and safe jobsite, including use of floor savers and protection of customer property
• Deliver professional customer service and represent the company brand at all times
• Operate and maintain a company-assigned service vehicle in a clean and organized condition
• Follow all safety procedures and demonstrate safe driving habits

MINIMUM REQUIREMENTS

• Minimum 5+ years of residential service plumbing experience
• Ability to work independently and operate a company service vehicle
• Strong customer service and communication skills
• Experience using ServiceTitan CRM or similar field service software (ServiceTitan preferred)
• Ability to present pricing confidently and close service work
• Valid drivers license with a clean driving record
• Knowledge of local plumbing codes and permit requirements