Job Description
Job Description
QUALIFICATIONS:
-
Speaking with taxpayers from the State of Virginia via telephone to request payment of their outstanding balance in full
- Create alternative payment plans for the taxpayers if they cannot pay the outstanding balance in full
- Process payments via phone (if applicable)
- Handling up to 100 inbound and outbound calls daily (subject to change)
- Follow up with taxpayers (if applicable)
- Document all collection activities on all required systems
- Recommend what further action should be taken for taxpayers who default on their payment plans
- Treat each taxpayer with respect and professionalism
- Uphold the qualities and core values that the State of Virginia have set forth
REQUIREMENTS:
- 1 – 2 years of 1st party collections experience preferred
- Trained in FDCPA
- Utilize good problem-solving skills
- Able to maintain composure on difficult calls and recognize the need to escalate the call to a supervisor immediately
- Understand the importance of attention to detail
- Must possess high quality customer service skills
- Must have a professional and ethical communication style
- Must be personally motivated and goal-driven
- Able to work in a fast-paced environment
- Must have intermediate computer skills and knowledge
- Ability to toggle between multiple computer systems and screens while speaking with customers.
- Experience with CUBS (Columbia Ultimate Business Systems) collection system is a plus!
- Professional bilingual skills preferred (Fluent in English and 1 other language)