Job Description
Job Description
Sales Customer Service Manager
Industry: Upscale retail boutique & event space
Location: St. Louis, MO
Schedule: Full time with shared scheduling up to 2 weekends per month
Compensation: Annual salary of $58,000 - 66,000 + bonuses, benefits package
Summary of Qualifications:
- 3-5+ years of retail experience demonstrating leadership
- 3+ years of management or supervisory experience
- Willingness to work a rotating schedule encompassing 1-2 weekends per month
- Ability to commute to our St Louis store location
About Us: Hearth & Soul is an upscale retail boutique and event space with locations in St. Louis, MO and Tallahassee, FL. Its hallmark is a unique set up resembling a private residence with distinct spaces for the kitchen, hearth room, library, dining room, men’s and women’s closets, bed and bath, mudroom and pet corner, and outdoor patio. As part of the mission to feed people’s souls and bring communities together, we host monthly events that highlight a local wellness organization and nonprofit. We are looking for a Sales Customer Service Manager to support customers and drive sales goals.
About This Role: This position is responsible for leading in-store sales performance, customer experience, and team development as one of three store managers. The role will have a direct impact on the sales floor, team hiring and training initiatives, managing specialty sales and outreach efforts, and will collaborate with operations and marketing teams to meet company goals. It also contributes to strategic planning, reporting, and off-site engagement to drive both in-store and community-based sales.
The ideal candidate is someone who:
- Has a hands-on leadership style and isn't looking to delegate all their tasks
- Demonstrates a customer-first mindset in all actions
- Maintains open lines of communication with vendors, staff, leadership, and customers
- Has a keen eye for detail and takes ownership of their work
- Is a flexible and proactive problem solver
- Is looking for a career with a family brand focused on "hospitality retail" and community building
Essential Tasks
While our managers wear many hats, below is a summary of what you may be doing on any given day:
- Act as one of three store managers (working collaboratively with Operations and Marketing Managers) to deliver excellence in customer service and sales
- Provide on-the-floor leadership and real-time coaching of team members, identifying learning opportunities
- Lead the team to achieve sales goals and build relationships in store and through quality outreach
- Head the recruiting, training and managing of the CSR Team, including all new hire paperwork, onboarding, exit process, and maintaining employee records
- Spearhead Specialty Gifting outreach and sales year round with an emphasis in the fourth quarter
- Lead off-site pop-ups for sales and community engagement
- Lead, with support from Operations Manager, the tracking, receiving and communication of Customer Inquiries, ensuring the fulfillment/receipt of orders
- Provide strategic input towards buying decisions
- Collaborate with Marketing Managers to maximize sales opportunities
- Contribute to the annual business plan and budget, work to adhere to budget/plan and report at monthly meetings (coordinates with the corporate VP of Sales and Creative to ensure accuracy and execution)
- Participate in weekly Sales Meetings, 3M Management Meetings, Team Meetings, and monthly Financial Meetings
- Serve on a rotating schedule with fellow managers, two to three days as Floor Manager, and weekend store management (one to two weekends per month)
Requirements
In order to be considered for this position, we need you to show:
- 3-5+ years of retail experience demonstrating leadership
- 3+ years of management or supervisory experience
- Passion for customer service and community involvement
- Ability to commute to our St. Louis, MO store
- Ability to work full time including 1-2 weekends per month
Benefits
Details will be shared with top candidates, but a summary of benefits offerings is as follows:
- Annual salary of $58,000 - $66,000 commensurate with experience
- Quarterly incentive bonuses
- Health insurance
- Paid time off
- Store discount
If you think you'd be a good fit, we'd love to see you apply!
Hearth & Soul is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.