Clinical Support Specialist

Job Description

Job Description

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities. Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs.

Connecting People with Possibilities

Mission: Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.

Summary: The Clinic Support Specialist supports Bridgewell's mission by assisting with the flow of administrative processes at Bridgewell Counseling Services, Amesbury, Bridgewell Counseling Services Lowell, and The Sovner Center. The role requires a blend of administrative leadership, patient coordination oversight, and hands-on operational tasks.

Schedule: Monday-Friday 9:00am-5:00pm (40 hours per week)

Essential Duties and Responsibilities:

1. Collaborate with the Clinic Directors to identify, develop, and implement process improvements within patient care coordination, optimizing clinic workflow and operational efficiency.
2. Manage medical records requests and affidavits.
3. Run monthly reports, including inactive client reports, to oversee the maintenance of the active client roster.
4. Assist with Prior Authorizations (PAs) and refill issues as needed.
5. Provide support to the MID program, working collaboratively with the Clinic Director at BCS Lowell and assisting with data entry into the state EIM system as well as generating reports for probation
6. Monitor and maintain office supplies.
7. Provide front desk coverage as needed.
8. Process all incoming VNA 485's and act as liaison with visiting nurse companies.
9. Assist with management of client payment agreements and the collection of past due balances for clinic clients.
10. Process PT-1's for clients as necessary.
11. Assists the Clinic Director with the training and on-boarding of the Patient Care Coordinators for BCS Lowell, BCS Amesbury and The Sovner Center.
12. Provides Patient Care Coordinator coverage when needed in any of the BCS Lowell, BCS Amesbury and The Sovner Center.
13. Demonstrate the core philosophy of universal supports by embracing Bridgewell's core values: dignity, respect, caring, integrity, safety and wellness
14. Maintains core training certifications including FA/CPR, PABC and all other mandatory training courses based on Bridgewell's policies and procedures.
15. Other duties as assigned.

Required Education/Experience

1. A minimum of a High School diploma is required ;
2. Bachelor's degree in related field preferred.
3. Previous experience working with adults with disabilities preferred.
4. At least 2-3 years of experience working in a similar position is required or 2-3 years of experience working with medical records or in patient care coordinator position is required.

Required Skills/Knowledge:

1. Candidates must possess a demonstrated ability to function effectively as a member of a team in a fast-paced environment
2. Conflict Resolution and problem-solving skills.
3. Excellent organizational skills and both written and verbal communications skills.
4. Computer literacy to include ability to proficiently use Microsoft products and web-based applications supported by the agency.
5. Ability to work as a cohesive team member with other inter-disciplinary team members
6. Competent in technology including the ability to use proficiently different EMR systems.
7. Must have a current US driver's license and one year of driving experience.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this job, the employee:

1. Prolonged periods sitting at a desk and working on a computer.
2. May occasionally climb stairs and lift up to 25 pounds.
3. The employee must be able to travel off-site to program locations if needed.
4. Ability to be certified and maintain such certification, in PPS, PABC Tier 1 and 2, medication administration, First Aid/CPR and any other certification/training required based on program needs and Bridgewell policies and procedures.

Bridgewell offers:

• Excellent health benefits-medical, dental, vision. We believe our benefits package is one of the most competitive.

• Generous paid time off includes your birthday (that's right, we even give you your birthday off!)

• A collaborative work environment that values new insight and personal contributions

• With over one hundred programs in the North Shore, Lowell, and Merrimack Valley we provide excellent opportunities for training and development.

• Additional compensation for on-call rotations

• Opportunities for professional development and growth

Why Should You Apply: If the top benefits alone don't sway you, our compassionate and collaborative work environment should! Bridgewell is committed to training and developing staff and provides opportunities for you to have a positive impact on the work you do.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Requires acceptable CORI results according to Bridgewell policy.

Bridgewell is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, or other applicable factors permissible by law.