Job Description
Job DescriptionBenefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Paid time off
- Training & development
About Company:
We are a skincare company that aims to help our clients achieve their healthiest skin. We offer non-medical facial treatments tailored to each client, complemented by powerful products that allow you to achieve your best skin.
About the Role
As the Studio Manager, you will lead a team to ensure the success of our shop. You set the standard by providing, coaching, and exemplifying top-notch service to both internal (your shop's employees) and external (our clients). Your role involves creating an environment poised for success - one that's organized, informed, harmonious, and well-prepared for the days and weeks ahead. You empower every member of your team with the tools, knowledge, and confidence needed to deliver an exceptional Heyday experience to every client who walks through your doors.
What You'll Do
Team & Shop Management
- Cultivate and nurture a team of over 20 members, fostering a culture of responsibility and achievement.
- Deliver high-level service and hospitality to clients, both internal and external.
- Oversee day-to-day operations from the front of house to back of house.
- Forge and maintain relationships with employees, clients, and the local community.
- Celebrate team victories and express gratitude daily.
People Planning & Staffing
- Identify and nurture high-potential employees, creating a talented pool across all roles.
- Recruit, onboard, develop, and train employees, ranging from Shop Attendants and Hosts to Client Experience Leads, Assistant Managers, and Managers.
- Collaborate with your shop leads to strategize around recruitment, training, onboarding, and Friends & Family events.
- Provide real-time developmental feedback and coaching to all employees to establish and surpass goals.
Business Acumen & Operational Excellence
- Take ownership of your shop's P&L to boost revenue, manage expenses, and control what you can control.
- Drive revenue through proactive scheduling optimization, achieving a 70%+ client rebooking rate, and maintaining a shop utilization rate of 75%+.
- Foster client loyalty and retention by achieving a new client membership conversion rate of 35% +
- Supervise and execute timely and accurate payroll submissions, managing scheduled versus actual hours.
- Conduct timely and precise inventory management while implementing comprehensive loss prevention measures.
- Analyze and review Key Performance Indicator (KPI) reports and dashboards, devising strategic business plans to meet or exceed shop forecasts and objectives.
- Collaborate with the Marketing team to create new client acquisition and retention strategies through local grassroots marketing initiatives and business partnerships.
- Develop and oversee employee schedules and time-off reporting.
The Ideal Candidate
The ideal candidate will have:
- Demonstrated experience managing a P&L and exceeding financial performance targets in the health & wellness, retail, and/or hospitality sectors.
- A profound respect for and comprehension of the factors driving client experiences and hospitality.
- A proven track record of managing and collaborating with hourly workers, fostering a high-performance team.
- A relentless focus on building a client base through establishing relationships and rapport with team members, clients, and the local community.
- An acute attention to detail and a passion for adhering to standard operating procedures the Heyday way.
- Some background in beauty or spa services is an advantage.
- Fundamental knowledge of employment law, policies, processes, and programs.
- Proficiency in computer skills, including Excel/Google Sheets.
- Flexibility to travel overnight and/or between Heyday locations.
- Availability to work non-traditional schedules, including weekends, opening shifts, and closing shifts.
Benefits
- Eligibility for Shop Manager Bonus
- Discounted Services
- HC Reimbursement after 6 months employed.