Bilingual (English/Spanish) Resource Navigator

Job Description

Job DescriptionSalary: $22.00 - $26.00 hr DOE

JOB TITLE: Bilingual (English/Spanish) Resource Navigator Non-Exempt

REPORTS TO: Lead Resource Navigator

SUPERVISES: None PAY RANGE: $22.00 - $26.00 hr DOE

BENEFITS: Medical, Dental, Vision, Life, and Simple IRA

JOB SUMMARY: Mitigates food insecurity and poverty in nine northern New Mexico counties by offering and coordinating wraparound services such as resource navigation, SNAP and WIC enrollment, community outreach and engagement, and navigation program development.

PRINCIPAL RESPONSIBILITIES:

• In service area of nine northern New Mexico counties, independently researches and maintains knowledge of available community resources, and assists community members in connecting to those resources, providing advocacy and follow-up as indicated
• Works collaboratively and builds relationships with partner organizations both within CONNECT and throughout The Food Depot's service area.
• Utilizes the CONNECT software for case sharing, data collection, and tracking; uses non-CONNECT software solutions for similar purposes outside Santa Fe County
• Within Santa Fe County, completes received CONNECT referrals to resource residents with food, diapers, and other The Food Depot services and resources; outside Santa Fe County, proactively cultivates relationships with community agencies and encourages receipt of referrals through available communications channels
• Initiate contact with eligible individuals upon receiving a referral and conduct an intake assessment.
• Perform and complete intakes for walk-in clients, as needed.
• Answer phone calls and check voicemails for Navigation, Casita de Comida, and Diaper Depot; return calls promptly and maintain updated call records and shared contact logs daily.
• Support Casita de Comida and Diaper Depot by educating clients about available programs and registering them in PantrySoft.
• Provide interpreting assistance for the front desk, staff, and volunteers, both in person and over the phone, for Spanish-speaking clients.
• Communicate effectively with program participants, Lead Navigator, community partners and TFD staff.
• Use written and electronic tools to assess client needs and navigate to appropriate resources to meet their assessed needs for health care, housing, food, transportation, utilities, interpersonal safety, and other social and material supports

• Complete daily client documentation and data entry, including DAP notes, Diaper Depot follow-ups, and updates to the Navigation Log.

• Maintain professional relationships with program participants, partners, and community service providers.
• Conduct community outreach and represent The Food Depot at tabling events to promote SNAP awareness, enrollment, and education.
• Assist clients with SNAP applications, recertification, and submission of required documentation, ensuring accuracy and timeliness.
• Provide bilingual (English/Spanish) outreach services to increase accessibility for diverse client populations.
• Complete Presumptive Eligibility training and maintain certification to support client enrollment in eligible programs.
• Track client interactions, program data, and outcomes, and report to the Lead Navigator.
• Collaborate with the Human Services Department (HCA) by attending required meetings and participating in ongoing training.
• Facilitate referrals and connections to additional community resources that reduce long-term food insecurity.
• Works collaboratively and builds relationships with partner organizations both within CONNECT and throughout the nine-county service area
• Navigators will dedicate approximately 50% of their time to attending and supporting distributions and promoting the Navigation and SNAP Outreach program services, including assisting with the Diaper Depot distribution, which requires working until 6:00 PM on two Thursdays each month.
• Additionally, Navigators are responsible for building meaningful relationships with other organizations to stay informed about available services and resources, ensuring they can best support clients needs.
• Navigators will also participate in outreach events, which may occasionally take place on Saturdays, to engage with the community and enhance service accessibility.

Other

• Works with The Food Depot staff, attending meetings as necessary and directed
• Produces written and electronic reports
• Holds applications, medical diagnoses, and all other information in strict confidence, ensuring information is not released to unauthorized individuals or parties
• Contributes to building a positive team spirit; put success of team above own interests
• Must possess integrity, enthusiasm, perspective, flexibility, and a strong work ethic.
• Complies with all The Food Depot policies, procedures, and systems
• Performs related duties as required or assigned; assists other departments as requested; may work evenings and weekends, as needed
  

Qualifications

• Bilingual (English/Spanish)
• Has a passion for reaching and resourcing underserved and marginalized persons and populations throughout northern New Mexico
• Experience providing navigation or case management services to an at-risk population
• Knowledge of governmental and community-based services that are available to assist community members across the lifespan
• Excellent customer service and public relations skills are essential.
• Strong oral and written communication skills
• Strong computer skills
• Strong organizational and time-management skills.
• Demonstrated ability to effectively manage and prioritize multiple tasks while maintaining productivity and meeting concurrent deadlines.
• Exceptional attention to detail, even when managing a high volume of work.
• Ability to work independently with minimal supervision; to handle emotional situations in a sound and professional manner; and to be courteous and tactful
• Ability to share and obtain required information in a confidential, professional, and efficient manner
• An associate degree in social work, human services, criminology, sociology, public health, or a related field is required, or 3 years of relevant industry-specific experience.

Physical Environment

• The Food Depot will provide a laptop for the position and a work-specific phone line.
• Variable work environment; work is conducted both indoors and outdoors with a varying environment specific to each setting.
• Indoor: Employee must utilize paper, files, documents, a keyboard, computer, phone, and scanner to perform necessary job requirements.
• Outdoor/At Sites: Employee must, at times, lift and/or move up to 40 pounds when handling food donations, diapers, documents, or files in a mixed office/warehouse environment.
• Requires travel by car to other facilities within The Food Depots service area, using a fleet vehicle.
• This is a drug-free workplace.

Disclaimer

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give assignments. At any time during employment, employees may be required by The Food Depot to take a drug test.

This position description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.