Job Description
Job Title: Patient Access Scheduler
Start Date: 4/1/2026
Duration: 12-Month Contract
Work Location: 100% Onsite (Evansville, IN)
Schedule(s):
- Mon-Fri 6:30a-3p
- Mon-Fri 7a-3:30p
- Mon-Fri 9:30-6p
Position Overview
The Patient Access Scheduler is responsible for performing clerical and reception duties related to patient scheduling and registration. This role serves as the first point of contact for patients and plays a critical role in delivering an excellent patient experience. The ideal candidate thrives in a fast-paced environment, manages high call volumes efficiently, and demonstrates strong customer service, organization, and communication skills.
Key Responsibilities
- Serve as the first point of contact for patients via phone and in person.
- Manage a high volume of incoming calls while maintaining professionalism and accuracy.
- Schedule patient visits and procedures across multiple hospitals and outpatient centers while adhering to departmental protocols.
- Respond to patient questions and concerns, directing inquiries to the appropriate department as needed.
- Maintain ongoing communication with clinical staff regarding real-time patient status.
- Collaborate with medical staff and departments to optimize scheduling efficiency.
- Navigate and multitask across multiple technology systems simultaneously.
- Collect and accurately enter demographic, clinical, billing, and insurance information.
- Educate patients on procedure preparation and scheduling instructions following established protocols.
- Inform patients of co-pays, deductibles, and financial responsibilities due at time of service.
- Review and communicate financial and registration information with patients and business office staff.
- Communicate effectively with physicians, clinical teams, ancillary departments, nursing units, and patients.
- Perform additional duties and special projects as assigned.
Required Qualifications
- High School Diploma or GED required
- Minimum of 1 year of call center experience
- Strong customer service and communication skills
- High attention to detail and organizational ability
- Ability to multitask and navigate multiple computer systems simultaneously
- Experience handling a high volume of inbound calls
Preferred Qualifications
- Experience in a hospital or healthcare environment supporting patients
- Working knowledge of medical terminology
Physical Requirements
- Ability to see, read, and operate computers, telephones, and office equipment.
- Ability to sit, stand, or walk for extended periods while performing job duties.
- Frequent verbal communication with patients, providers, and staff requiring clear speaking and active listening.
- Manual dexterity for frequent computer use and documentation.
- Ability to assist with transporting or ambulating patients and distributing supplies and equipment, including pushing or pulling gurneys and equipment weighing over 5 lbs.