Job Description
Job Description
Title: Agency Coordinator - San Ramon
Schedule: Full Time – 40 hours per week. Must work weekends. (Fri - Tue)
Location: San Ramon, CA (onsite, no remote)
Benefits: Health insurance, Dental insurance, Vision insurance, 401(k), Life Insurance, Accident Insurance, Holiday Pay, Paid time off
Position Summary:
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Provide office support to the agency team - Administrator, Director of Patient Care Services, Clinical Managers, other Agency and Field Staff not limited to the following:
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Uploading additional patient information
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Process Provider orders
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Process visit authorization
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Supply disbursement
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Clinician schedules
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Agency coordination
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Answer and coordinate phone calls and messaging.
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Ensure appropriate interdepartmental communications to support essential agency activities.
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Ensures patient referrals are processed timely and per policy.
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Establishes and maintains positive working relationships with clients and team members.
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Supports the agency in the seamless transition of patients to home care by providing essential documentation and coordinates with multiple service providers.
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Ensures maximum third-party reimbursement through direct oversight of insurance verification and authorization processes.
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Provides feedback to the agency, including identifying opportunities to improve services to meet customer needs.
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Maintains comprehensive working knowledge of CVH Home Health Services' contractual relationships and ensures that patients receive services according to contract provisions.
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Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by CVH Home Health Services.
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Ensures compliance with State, Federal, and Joint Commission regulations and clients' contract requirements.
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Other duties as assigned to support agency projects and initiatives.
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Minimum Qualifications
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Minimum of 2 yrs. experience in a medical setting in either a patient care or administrative role preferred.
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Knowledge of MS Office, Google Suite, Internet Explorer, and professional telephone protocol.
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Basic knowledge of medical terminology is preferred.
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Able to deliver effective results and meet tight deadlines and targets.
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Excellent customer service and communication/interpersonal skills.
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Ability to work with high precision, paying attention to detail to achieve the high accuracy levels required and timely follow-up and close-out of all matters.
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Ability to communicate orally and in writing to minimize confusion and additional concerns.
To Apply: Respond with submitting a copy of your resume.
More Information: Contact a Corporate Recruiter at 510-690-1930 and visit our website at www.cvhcare.com
EEOC: We are proud to be an equal opportunity workplace, and an affirmative action employer.
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